Customer Support Representative
CurrentProvided customer support via phone and email, resolving 90% of inquiries within the first contact and improving overall customer satisfaction scores by 25% over six months.Handled an average of 100 customer inquiries per day, achieving a resolution rate of 95% on first contact, which significantly improved customer satisfaction scores.Processed and tracked customer orders, ensuring timely delivery and accuracy for over 200 orders monthly, leading to a 20% reduction in order-related complaints.Conducted follow-up calls to gather feedback from customers, resulting in a 30% increase in customer retention and loyalty.