Allan Gaertner Email & Phone Number

• Gather integration specifications and translate into a set of functional requirements through Jira tickets and related epics.
• Serve as the liaison between stakeholders (project team, clients, vendors) and internal developers.
• Plan upcoming sprints; ticket prioritization.
• Evaluate inbound/outbound API calls and data integrity via SoapUI and Postman clients.
• Design and execute test plans to verify deliverables meet the agreed-upon requirements. Create documentation to describe testing and correction.
• Oracle HCM, PeopleSoft, Workday.

San Angelo, Texas Area

• Led clients through remote and on-site implementation, training, setup, and use of enterprise software solutions while maintaining an NPS score of 70% or higher.
• Migrated legacy systems to the AWS SaaS cloud by performing SQL database backup/upgrade duties within a 3 day turn around or less.
• Successfully executed implementation projects ranging from large scale customers of 6000+ employees to smaller companies with 10 employees or less.
• Troubleshot additional technical issues including single sign on, SQL databases, TCP/IP networking, firewalls, Windows operations systems, and internet browsers.

San Angelo, Texas Area

• Guided 20+ desktop support technicians while acting as an escalation point as they performed their daily support operations.
• Delegation of tasks and responsibilities to team members based on their workload and expertise.
• Composed instructional troubleshooting documentation over key university systems to assist other technicians and end-users in the resolution PC complications.
• Coordinate functional teams including Applications, Security, and Server to deploy new computer images as part of the annual computer Refresh project.
• Ensured continuous, uninterrupted availability of network printers across 3 print servers.

San Angelo, Texas Area

• Provided tier 2 on-site and remote desktop support for 500+ university faculty and staff.
• Regular PC backup, imaging, and restoration PCs as part of the campus-wide computer refresh project.
• Resolved end-user’s technology-related issues through effective troubleshooting and research.
• Installation, maintenance, and end-user training of hardware, software, and all related peripherals.
• Malware/virus removal in a Windows environment.
• Windows Active Directory administrator.

Master Of Business Administration (M.B.A.), Business Administration And Management

Bachelor’S Degree, Management Information Systems, General

Dean's list: Four semesters

Education record