Allan Gaertner Email & Phone Number

•Gather integration specifications and translate into a set of functional requirements through Jira tickets and related epics.•Serve as the liaison between stakeholders (project team, clients, vendors) and internal developers.•Plan upcoming sprints; ticket prioritization.•Evaluate inbound/outbound API calls and data integrity via SoapUI and Postman clients.•Design and execute test plans to verify deliverables meet the agreed-upon requirements. Create documentation to describe testing and correction.•Oracle HCM, PeopleSoft, Workday.

San Angelo, Texas Area

•Led clients through remote and on-site implementation, training, setup, and use of enterprise software solutions while maintaining an NPS score of 70% or higher.•Migrated legacy systems to the AWS SaaS cloud by performing SQL database backup/upgrade duties within a 3 day turn around or less.•Successfully executed implementation projects ranging from large scale customers of 6000+ employees to smaller companies with 10 employees or less.•Troubleshot additional technical issues including single sign on, SQL databases, TCP/IP networking, firewalls, Windows operations systems, and internet browsers.

San Angelo, Texas Area

•Guided 20+ desktop support technicians while acting as an escalation point as they performed their daily support operations.•Delegation of tasks and responsibilities to team members based on their workload and expertise.•Composed instructional troubleshooting documentation over key university systems to assist other technicians and end-users in the resolution PC complications.•Coordinate functional teams including Applications, Security, and Server to deploy new computer images as part of the annual computer Refresh project.•Ensured continuous, uninterrupted availability of network printers across 3 print servers.

San Angelo, Texas Area

•Provided tier 2 on-site and remote desktop support for 500+ university faculty and staff.•Regular PC backup, imaging, and restoration PCs as part of the campus-wide computer refresh project.•Resolved end-user’s technology-related issues through effective troubleshooting and research.•Installation, maintenance, and end-user training of hardware, software, and all related peripherals.•Malware/virus removal in a Windows environment.•Windows Active Directory administrator.

Master Of Business Administration (M.B.A.), Business Administration And Management

Bachelor’S Degree, Management Information Systems, General

Dean's list: Four semesters

Education record