Agnieszka Kappauf Email & Phone Number

Karlsruhe, Baden-Württemberg, Deutschland

Poland

At Vendo, an e-commerce SaaS platform renowned for marketplace automation and brand expansion, my role as Product Owner is pivotal in ensuring our platform remains at the forefront of market demands. Collaborating closely with the CTO, CEO, and our dynamic Product Team comprising engineers and QA specialists, I oversee a spectrum of responsibilities:Enterprise & Business Client Account Management:Crafting live demo sites for growth team presentations and meetings to showcase our platform's capabilities.Guiding and supervising the setup process for client accounts, encompassing marketplaces and brand integration.Actively facilitating the onboarding of brands to marketplaces and managing product merchandising.Implementing or supervising the implementation of custom storefront layouts.Customer Support & Product Development:Managing platform chat interactions to ensure swift and effective resolution of customer queries.Collecting and verifying customer feedback on both new and existing features, and proposing innovative solutions to identified issues.Transforming customer feedback into actionable reports, improvements, or tasks for the engineering team.Collaborating with the QA Lead to expand testing paths for planned functionalitiesCompany-Wide Communication & Process Improvement:Effectively managing communication across various teams including growth, design, engineering, testing, and HR to ensure organizational alignment.Implementing and refining processes for new team member onboarding to facilitate smooth integration and alignment with company objectives.Spearheading employee evaluation processes to instigate continuous feedback mechanisms driving individual and team growth.Researching, implementing, and administrating solutions to optimize organizational workflows and productivity, thus ensuring Vendo remains agile and efficient in meeting market demands.

Poland

Key Responsibilities:Project management for UK & Canada based clients.Establishing & leading the Project Management Office (PMO), to oversee project methodologies, standards, and best practices.Transforming the People department, focusing on recruitment, employee onboarding, employee guidelines, evaluation & off boarding procedures.

Europe

Worldwide

As a Freelancer specialising in business support, I undertook a diverse array of responsibilities including:Project management within internship program for Polish Business Chamber, to streamline operations and enhance outcome.Crafting content for marketing initiatives to drive brand awareness and engagement.Designing internal processes to enhance efficiency and productivity.Creating impactful copywriting to maximise kitesurfing courses visibility and sales.Managing social media platforms & websites to cultivate and maintain a strong online presence for kitesurfing schools.

Portugal

Sal, Cape Verde

Portugal

Sal, Cape Verde

Sal, Cape Verde

Kiteboarding lessons to individuals or groups, focusing on safety, technique, equipment usage, and best practices.

Egypt

Kiteboarding lessons to individuals or groups, focusing on safety, technique, equipment usage, and best practices.

Warsaw, Poland

Planning and organising events - conceptualising, strategising, and coordinating all aspects of events, from venue selection and logistics to scheduling and budgeting.Vendor and supplier management: Identifying and liaising with vendors, suppliers, and contractors to secure necessary services, equipment, and resources for eventsParticipants management: Managing guest lists, registrations, and RSVPs, as well as coordinating attendee communications and ensuring a positive experience for all participants.On-site event management: Overseeing event setup, execution, and breakdown, including managing staff, volunteers, and onsite activities to ensure seamless operations and a memorable experience for attendees.Budget management: Creating and managing event budgets, tracking expenses, negotiating contracts, and ensuring cost-effective planning and execution within budget constraints.Risk management: Identifying potential risks and developing contingency plans to address unforeseen circumstances or emergencies during events, ensuring the safety and security of attendees and staff.Post-event evaluation and analysis: Conducting post-event assessments to evaluate event success, gather feedback from stakeholders and attendees, and identify areas for improvement in future events.Team leadership and coordination: Leading and coordinating event planning teams, delegating tasks, and providing guidance and support to ensure effective collaboration and achievement of event objectives.Stakeholder communication: Maintaining effective communication with clients, sponsors, vendors, stakeholders, and internal teams throughout the event planning process to ensure alignment, address concerns, and foster positive relationships.

Poland

During my time as a student & directly after, I was as a contractor for several esteemed companies within the sport and event industry in Poland, where I undertook a range of responsibilities including:Organising and coordinating events.Leading, motivating, and evaluating diverse business groups during team-building events, conducted in both Polish and English languages.Planning, organising, and delivering sport courses for adults and children, specializing in Survival, Snowboard, and group Fitness.I collaborated with: Maestro Meetings&Incentive, Centrum, Event4Fun, Kompass, Multifitness, WSEiT, and Allegro Agency.My decision to work while pursuing my studies was driven by a desire to cultivate a robust skill set in people and organizational management. These experiences not only facilitated personal growth but also provided invaluable insights into my future career aspirations.Engaging in negotiation, coordination, leadership, and support across various teams and companies paved the way for a seamless transition later on from studying to working.