It Application Manager - Martech
CurrentResponsibilities:• Oversight of SAP Marketing Cloud application• Management of application-specific boards• Proactive solicitation of project documentation & status updates from the teamKey Tasks:• Contributing to defined mission/vision• Acting as primary contact for inquiries, emails, stories, and bugs related to SAP Marketing Cloud application• Initiating, approving, deferring, prioritizing, and rejecting projects and project requests• Assigning work packages to the SMC team• Monitoring current work packages in SMC context• Ensuring reliable operation and continuous improvement of the application through release planning• Creating quarterly release plans in coordination with team, leadership, & in-house consultant• Stakeholder management• Serving as primary contact for consultants and SAP (e.g., regarding license issues related to SAP Marketing Cloud application)• Managing consultants and approving performance assessments in consultation with leadership• Requesting resource needs (e.g., internal or consulting) from leadership• Serving as contact for application training and knowledge transfer for stakeholders and team members