• Creation of integrated media plans and rationales based on the client'sbrief, budget and overall campaign objective.• Leading the successful execution of marketing campaigns acrossmultiple media platforms, for multiple clients across Africa.• Monitor, manage and optimise on-going campaigns and report onresults using marketing platform tools and analytics reporting.• Consultative engagement with clients with regards to theperformance of campaigns, including weekly insights, post campaignanalysis, and recommendation for future opportunities.• Developing impactful strategies that drive awareness, brand loyalty,sales and sponsorship interests

• Support in creation of integrated media plans based on the client’s brief and overall campaign objective• Accurately book and load media campaigns on to the system and ensure accuracy in billing and invoicing on a month-to-month basis.• Implement media plans and follow up with campaign monitoring, creating opportunities for added value and ensuring 100% compliance.• Create and maintain media owner relationships to drive market leading rates and offerings for clients• Ensure campaigns go live on time, correctly and deliver the expected outcomes• Create insightful reports on clients and their competitors giving relevant learnings and recommendations to support better solutions around client’s business needs

• Achieved client satisfaction by responding to service requirements and addressing queries on the different products and services.• Met the set TAT in processing clients' instructions with focus on getting it right the first time.• Supported in meeting sales targets by opening up cross selling and up selling opportunities for the branch teams by mining the portfolio and assigning identified leads.• Led service training sessions, motivated and mentored resulting in a well-rounded team.• Collaborated with senior leadership on how to achieve maximum client satisfaction through customer surveys, site visits and generation of call reports resulting in stronger customer relations.• Implemented and tracked Standards of Performance and Key Service Performance Indicators for the branch including NPS.

• Met service level by offering fast friendly and accurate service to customers.• Contributed to client satisfaction by responding to customers queries initiated through in-bound calls.• Received and logged in customer feedback, compliments and complaints and gave resolutions or made escalations as necessary with proper records.• Cross sold all bank products and services to customers and exceeded set targets.• Processed customers' service requests received through in-bound calls meeting set TAT.

• Recruitment of new customers to the bank and turning transactions into relationships through constant engagements and updates on new bank solutions and developments• Keenly listening to customer needs and matching them to relevant banking solutions.• Working collaboratively with the Workplace banking team to provide referrals of companies wishing to sign borrowing agreements with the bank as well as going into the scheme companies to mine for business• Handling customers’ complaints and requests and ensuring first contact resolution• Drove growth of portfolio by focusing on building and deepening relationships with existing high net worth customers to achieve increase in share of wallet and revenues.• Focused on providing professional customer service to achieve a high percentage of customer satisfaction and retention.