Own and operate MrJims.Pizza 148 in Roanoke, Tx under franchise agreement with MrJims.Pizza.

◾ IT Specialist◾ Digital Marketing◾ Process Improvement

◾ Troubleshoot and repair consumer HP laptop computers by attempting to replicate customer complaint, testing components such as HDD/SSD, LCD Display, system board, etc., and replace defective components per company standard operating procedure.

◾ Troubleshoot LAN and POS software◾ Train staff in use of store PC's, Point-of-Sale software, and proper phone etiquette◾ Communicate with customers and vendors by phone and in-person

 Perform cycle counts and year-end inventory count Process outbound deliveries in SAP shipERP for carrier pickup Process customer and vendor returns in SAP Investigate inventory discrepancies and make adjustments in SAP EWM Certified on various PWE, i.e. cherry picker and forklift

 Ensured the safety of the traveling public by enforcing federal security regulations set forth by the TSA Assisted in training new officers Resolved conflict and helped defuse situations involving confrontational individuals Lead covert testing operations in order to identify procedures and processes needing improvement Completed end of shift paperwork as well as incident reports documenting unforeseen occurrences such as attempts to introduce contraband into the airport’s secure areas