Business oriented, competent and efficient manager. Experienced in Customer & Employee Experience Management (CXM & EXM projecting & implementation), focused on customers’ and employees' emotions, co-creation of development programs for employees.More than 18 years of an experience as a highly qualified insurance specialist including 6 years in bancassurance. Unique knowledge and practice in building insurance companies (life & general) for bancassurance business, in a merger process as well as a legal (by the KNF approval) and business migration of insurance portfolio. Creation and implementation of insurance products in the Bank, experience in a cooperation with business partners (insurance and assistance companies), settlements, controlling. Team management in mixed structure skills (organization and project).Public speaker and presenter on business conferences.
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Experience DesignerCogisionPoznań, Pl
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Co-Founder, Board Member, Experience Designer, Ux ResearcherCogision+ Apr 2018 - Present
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Experience DesignerCogision Apr 2017 - Present
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Keynote Speaker & PrezenterSpeaker & Prezenter May 2014 - PresentSpeaker and presenter at business conferences (see details in Projects section below)
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Founder At Be-In | Experience DesignerBe-In Oct 2016 - PresentPoznań, Woj. Wielkopolskie, PolskaWe help your change. We appreciate and respect your different point of view to design together the change you seek. We assist you in every stage of the process. We know how to do it.Status quo doesn’t exist. We are designers of your future.
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Cxm ManagerConcordia Design Nov 2016 - Mar 2017Poznan, Greater Poland District, PolandHuman and his needs.Conscious design.Business and social innovation.Co-creation and co-responsibility.Real change. -
Customer Experience Management, Direct Banking Area & Retail Segment AreaBank Zachodni Wbk S.A. Aug 2014 - Oct 2016Poznan, Greater Poland District, PolandThe main areas of responsibilities: - On – going monitoring of “Customer voice” from different sources,- Cooperation with external companies leading customer researches,- Customer journey for credit card (starting from building financial awareness until a product cancelation) including all touch points,- CXM projecting (mainly in design thinking methodology),- Implementation of actions improving customer experience and evoking specific emotions, - Acting as a customer ambassador and expanding the CXM culture within the organization,- Supervision over communication to credit card users, cooperation in creating bank communication over fees and regulations changes. -
Director Of Bancassurance OfficeBank Zachodni Wbk S.A. Jun 2008 - Oct 2014Poznań Area, Polandresponsible for realization o f Bancassurance strategy, Management of 9 person team, Development of Bancassurance offers dedicated to retail and SME segment, cooperation with insurance products suppliers, (implementation of new products, settlements, costumer services ((BZWBK – AVIVA, AVIVA, assistance companies), sales of pension fund, assurance of proper resources for realization business targets, Bureau budget realization, professional internal communication for building strong image of Bancassurance in the bank.
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Product ManagerBank Zachodni Wbk S.A. Mar 2007 - Jun 2008Poznań Area, PolandBancassurance product manager in Bancassurance Office, responsible for 4 person team management (product and settlements), day to day cooperation with insurance suppliers and internal bank departments (negotiating insurance and contract terms, conducting IT projects to implement new products or changes in existing products, settlements), support for advisors in branches (Help desk).
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Specialist In Individual And Car Insurance DepartmentWarta Jan 2004 - Feb 2007Poznań Area, PolandTUiR WARTA S.A. Macroregion Wielkopolska in Poznań, specialist in Individual and Car Insurance Department, responsible for coordination and service of personal insurance, realization of sales targets, monitoring of underwriting for personal insurance, preparation and negotiation of non-standard insurance offers, researches, analyzing and implementation of new ways of gaining customers, general contracts and regional insurance programs dedicated to special customer segments preparation. -
Specjalist In An Individual And Car Insurance DepartmentWarta May 2001 - Dec 2003Poznań Area, PolandTUiR WARTA S.A in Poznań, Individual and Car Insurance Department; responsible for insurance portfolio service including gaining customers, cooperation with insurance brokers and sales network (insurance offers preparation, negotiating contracts conditions), trainings for agents, current insurance market analysis, monitoring for sales targets realization, planning activities for sales increase.
Aga Olek Skills
Aga Olek Education Details
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Public Relations/Image Management -
Akdemia Ekonomiczna W PoznaniuEconomics, Insurance
Frequently Asked Questions about Aga Olek
What company does Aga Olek work for?
Aga Olek works for Cogision
What is Aga Olek's role at the current company?
Aga Olek's current role is Experience Designer.
What schools did Aga Olek attend?
Aga Olek attended Akademia Ekonomiczna W Poznaniu, Akdemia Ekonomiczna W Poznaniu.
What skills is Aga Olek known for?
Aga Olek has skills like Banking, Retail Banking, Insurance, Business Analysis, Portfolio Management, Bancassurance, Analysis, Financial Risk, Credit Risk, Credit, Team Management, Credit Cards.
Who are Aga Olek's colleagues?
Aga Olek's colleagues are Joanna Szaniawska, Marek Maciejewski, Marta Salawa, Magdalena Chmielewska, Ola Przytuła, Zofia Gierczyk, Dawid Wiener.
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