Servicenow Developer
CurrentPerformance Analytics Project* Created over 30 reports visualizing data in order to find patterns and make predictions.(e.g. Number of records created per month, Number of Breached/Non Breached records, records in different states)* Experience in creating Time Series, Column Bars, Scores, Lists and Pie charts widgets.* Deeply understand how to create Indicator and Indicator Sources to gather our data.* Experience with Dynamic Content Blocks to show on certain tabs on a dashboard the Breakdon Elements section.ITSM Project* Created Record Producers to be able to submit a ticket in the platform. Created 2 Workflows that certain tickets follow specific paths.* Created Client Scripts and UI Policies to handle functionalities that the customer requested in the Client side. (e.g. on a date field the user to select only dates from today and after)* Created Business Rules and a Script Include to handle data on Server side.* Created a Scheduled Job to automatically close Resolved tickets after 10 Business days.* Handled automated Email Notifications to be sent to specific people when a record moved to a specific state or got breached.* Experience with Update Sets and moving them between instances (Dev, Test, Acceptance and Production enviroments) and participated in a release in Production.* Troubleshooted bugs when they occured.PPM Project* Developed Project Portfolio Management application for a customer.* Created a custom table and added securityrules per roles.* Created a UI Action that the customer was able to multiple select records and move them to a next state.* Created Business Rules, Client Scripts, UI Policies.* Created ACLs.
