Ashi Agarwal Email and Phone Number

Singularity a German entity focused on audit handling to routine VAT returns.Complete service management is built on top of OOTB Salesforce Platform features including Service Processes, Email-to-Case, Autoreply rules, Assignment rules.• Implemented Case Management system for different business units.• Reminder Automation using Salesforce automation tools.• Worked on Process Builder, Workflows, Data Loader.• Complete User Access Management across different functional teams.• Building reports and dashboards for business users.• Handling day-to-day Salesforce related queries of business users.• Setting-up business flows on Salesforce and handling user trainings.

Adecco | Salesforce ConsultantThe Adecco Group, based in Zurich, Switzerland, is the largest temporary staffing firm in the world and a Fortune Global 500 company. We have implemented multilingual community cloud solution for Adecco Netherlands providing a portal applicant can see their application status, apply new application, update profile information and upload CV.BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.We have also implemented CV parser providing an option to applicant to directly parse CV while applying rather filling out all the information. Community Cloud implementation. Implementing Data Security best practices. Worked on Process Builder, Workflows, Data Loader. Experience in Apex Triggers and Visualforce pages. Good knowledge of Java and basics of HTML and JavaScript. Winner of highest individual award for Q3 2020, TCS

Southwest Airlines SWA C360 | Salesforce AdministratorSouthwest Airlines (SWA) is a major United States domestic airlines. We have a custom console for the agents to have a quick look at the customer account. SWA 360 majorly deals with the mobile integration of the live agent to salesforce Live Agent and case management. Service cloud implementation. Worked on Data Structure setup, Lightning components on console. Batch Apex, Triggers and UI building. Reports building in Tableau representing business data. Dashboard building to easily analyze reports and churn out meaningful information.

Wells Fargo | Database, TableauWells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco, California, operational headquarters in Manhattan, and managerial offices throughout the United States and internationally. Reports building in Tableau representing business data. Uploading business data into BI tools like Tableau. SQL building to extract required data from DB2 to create business reports.