Information Technology Manager
Current• Guided organizational technology strategy and roadmaps.• Wrote policy, procedure and manuals governing internal IT use.• Conducted company-wide technology instruction, onboarding and education.• Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.• Ensured smooth operation of the digital classroom through Google Classroom, Zoom, and Microsoft Teams.• Provided training and orientation on all… Show more • Guided organizational technology strategy and roadmaps.• Wrote policy, procedure and manuals governing internal IT use.• Conducted company-wide technology instruction, onboarding and education.• Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.• Ensured smooth operation of the digital classroom through Google Classroom, Zoom, and Microsoft Teams.• Provided training and orientation on all software platforms, feature updates, workflows, and best practices to all employees.• Developed and maintained all user and system documentation, including license agreements, warranties, modifications & upgrades.• Created standard operating procedures and best practices, including providing written protocols and guidance to IT staff and end-users.• Acquired the required affiliation certificates from various government departments, including Fire Department, Nagar Nigam, Water Purification and Hygiene Certificate, and Building Safety Certificate.• Prepared different SOPs and manuals to increase the efficiency of the system.• Coordinated with various departments to prepare and implement SOPs. Show less
