• Guided organizational technology strategy and roadmaps.• Wrote policy, procedure and manuals governing internal IT use.• Conducted company-wide technology instruction, onboarding and education.• Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.• Ensured smooth operation of the digital classroom through Google Classroom, Zoom, and Microsoft Teams.• Provided training and orientation on all… Show more • Guided organizational technology strategy and roadmaps.• Wrote policy, procedure and manuals governing internal IT use.• Conducted company-wide technology instruction, onboarding and education.• Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.• Ensured smooth operation of the digital classroom through Google Classroom, Zoom, and Microsoft Teams.• Provided training and orientation on all software platforms, feature updates, workflows, and best practices to all employees.• Developed and maintained all user and system documentation, including license agreements, warranties, modifications & upgrades.• Created standard operating procedures and best practices, including providing written protocols and guidance to IT staff and end-users.• Acquired the required affiliation certificates from various government departments, including Fire Department, Nagar Nigam, Water Purification and Hygiene Certificate, and Building Safety Certificate.• Prepared different SOPs and manuals to increase the efficiency of the system.• Coordinated with various departments to prepare and implement SOPs. Show less

Prepared a variety of different written communications and IT policies for the organization.• Oversaw the installation, configuration, and maintenance of network equipment & devices, implementing structured cabling, routers, and switches.• Implemented various IT technologies in the organization, including NAS, file hosting server, local app store, internal wiki, email communication, and LAN connectivity.• Installed and maintained all IT equipment, including wireless routers… Show more Prepared a variety of different written communications and IT policies for the organization.• Oversaw the installation, configuration, and maintenance of network equipment & devices, implementing structured cabling, routers, and switches.• Implemented various IT technologies in the organization, including NAS, file hosting server, local app store, internal wiki, email communication, and LAN connectivity.• Installed and maintained all IT equipment, including wireless routers, laptops, tablets, etc.• Coordinated repair of equipment and tablets with vendors and service centres. Show less

• Initiated and managed network test facilities to verify network hardness and resilience.• Provided network support services for devices such as hubs, bridges, routers and other hardware.• Oversaw the installation and configuration of UBRs and routers at customer sites for Vodafone ILL corporate customers.• Monitored and troubleshot all Leased Line Circuits of Vodafone in Rajasthan.• Solved network-related customer problems via phone support.

• Troubleshoot complex multi-vendor network service provider issues.• Provided complete end-to-end engineering and installation of route-based IP network solutions.• Monitored network capacity and performance to diagnose and resolve complex network problems.• Data Backup and data recovery.

• System Troubleshooting (Hardware and Software).• Operating System installation, maintenance and troubleshooting.• Data Backup and data recovery.• PC Assembling and Maintenance• Installing and configuring the peripherals, components and drivers.