Siddharth Agarwal
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Siddharth Agarwal Email & Phone Number

General Manager at airtel
Location: Gurgaon, Haryana, India 9 work roles 3 schools
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Current company
Role
General Manager
Location
Gurgaon, Haryana, India
Company size

Who is Siddharth Agarwal? Overview

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Quick answer

Siddharth Agarwal is listed as General Manager at airtel, a company with 100808 employees, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Siddharth Agarwal.

Siddharth Agarwal previously worked as General Manager - Program Management at Airtel and Principal Program Manager at Airtel. Siddharth Agarwal holds Pgdbm-Executive, Business Administration, Management And Operations from Institute Of Management Technology, Ghaziabad.

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airtel

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Profile bio

About Siddharth Agarwal

A seasoned Principal Program Manager with over 18 years of expertise in steering and overseeing large-scale programs and projects within the telecom industry. Proficient in Agile Methodologies and Agile Project Management, adept at leading cross-functional teams towards strategic objectives. Demonstrated ability in Program Management and Project Management, ensuring the delivery of superior outcomes within specified timelines and budget constraints. Skilled in Scrum methodologies and adept at Team Management and Cross-functional Team Leadership, facilitating effective collaboration and productivity. Additionally, excels in Product Planning, risk management, stakeholder engagement, and resource optimization.

Listed skills include Call Centers, Call Center Administration, Operations Management, Management, and 21 others.

Current workplace

Siddharth Agarwal's current company

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airtel
Airtel
General Manager
Gurugram, HR, IN
Website
Employees
100808
AeroLeads page
9 roles

Siddharth Agarwal work experience

A career timeline built from the work history available for this profile.

General Manager

Gurugram, HR, IN

General Manager - Program Management

Current

Gurugram, Haryana, India

Jun 2024 - Present

Principal Program Manager

Gurugram, Haryana, India

Provide direction and guidance to cross-functional teams, ensuring adherence to Agile and Safe methodologies. Defined strategy for Rs. 330 Mn program budget for IVR and ACD solutions. Saved Rs. 12 Cr/year by helping build in-house outbound calling solutions. Managing 5+ SCRUM teams of large-scale B2C projects with cross-functional teams. Collaborated with.

Jun 2023 - Jul 2024

Senior Technical Program Manager

Gurugram, Haryana, India

- Collaborate with the leadership team to develop and execute strategic projects and initiatives across the organization.- Provide direction and guidance to cross-functional teams, ensuring adherence to Agile and Safe methodologies.- Drive process improvement initiatives and develop best practices for project management and delivery.Develop and manage.

Nov 2021 - Jun 2023

National Head - Acquisition Operations

Gurgaon, Haryana, India

Heading operation for acquisition of airtel broadband

Apr 2020 - Nov 2021

Product Operations Manager

Gurgaon, India

Creating product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROIResponsible for the life cycle of the product, ensuring that everyone is following the product roadmap and that features are being released on time and are of a high quality.Overseeing development, testing, and deployment to.

Jan 2018 - Apr 2020

Manager Operations

Gurgaon, India

  • Result oriented customer service professional with ten years’ expertise in all outsourcing facets of specific business processes and functions intended to improve business performance and profitability in a.
  • Sufficient experience in managing entire process operations with an aim to accomplish corporate plans & goals successfully.
  • Researching performance: Identifies successful processes, loopholes and malfunctioning operations.
  • Operations Management focusing on maximizing customer satisfaction, process compliance, etc.
  • Abilities in coordinating with internal/external groups for running successful business operations and experience of implementing procedures and service standards for business excellence.
  • Adroit in ensuring delivery of high quality services to support business needs & achieving continued high customer satisfaction.
Mar 2012 - Dec 2017

Quality Manager

Gurgaon, India

Supervising and Managing the Quality team which takes care of the quality audits for all outsourced partners of the company.Defining and establishing the overall quality strategy and approaching to determine, investigate, and resolve quality issues.Utilizing profiling, quality tools and various data sources in order to determine causes of quality.

Jan 2008 - Feb 2012

Executive

Noida Area, India

Responsible for the TAT adherence of the closure of complaints received from various touch points.Ensuring that the CSAT score of the company improves and remains above target.Provided end-to-end closure of problems- Determining problem and providing resolutions on all aspects.Interacted with managers and senior managers for solving sensitive customer.

Jul 2005 - Dec 2007
Team & coworkers

Colleagues at airtel

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3 education records

Siddharth Agarwal education

High Scool, Science

St. Mary'S Academy
FAQ

Frequently asked questions about Siddharth Agarwal

Quick answers generated from the profile data available on this page.

What company does Siddharth Agarwal work for?

Siddharth Agarwal works for airtel.

What is Siddharth Agarwal's role at airtel?

Siddharth Agarwal is listed as General Manager at airtel.

Where is Siddharth Agarwal based?

Siddharth Agarwal is based in Gurgaon, Haryana, India while working with airtel.

What companies has Siddharth Agarwal worked for?

Siddharth Agarwal has worked for Airtel, Airtel X Labs, Bharti Airtel Limited, and Idea Cellular.

Who are Siddharth Agarwal's colleagues at airtel?

Siddharth Agarwal's colleagues at airtel include Darshan Srini, Arul V, Anshul Bhardwaj, Ritesh Yadav, and Rakesh Agarwala.

How can I contact Siddharth Agarwal?

You can use AeroLeads to view verified contact signals for Siddharth Agarwal at airtel, including work email, phone, and LinkedIn data when available.

What schools did Siddharth Agarwal attend?

Siddharth Agarwal holds Pgdbm-Executive, Business Administration, Management And Operations from Institute Of Management Technology, Ghaziabad.

What skills is Siddharth Agarwal known for?

Siddharth Agarwal is listed with skills including Call Centers, Call Center Administration, Operations Management, Management, Customer Experience, Quality Management, Team Management, and Cross Functional Team Leadership.

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