Vijay Agarwal Email & Phone Number

Chapel Hill, Nc, Us

Kista, Stockholm, Se

Ericsson is a global networking and telecommunications company with around 100K employees and $24B+ revenue in 2023.In my role, lead a team to design and implement scalable, cloud-based solutions, driving operational efficiency and enhancing customer value. I build a culture of accountability and excellence within my team, implementing advanced automation and zero-touch deployment frameworks, and aligning closely with stakeholders to deliver strategic solutions. I also oversee a substantial budget and guide projects that strengthen client partnerships and position us as industry leaders.Key Achievements:* Built and developed a high-performing Cloud RAN team from the ground up to 9 leaders.* Led client trials and demos, achieving 55% cost efficiency in a paid trial program.* Strategized $300M+ in Cloud RAN RFXs, earning recognition for service quality and value.* Spearheaded Cloud RAN innovation through automation, AI, and machine learning integrations.* Transformed traditional RAN into a globally scalable Cloud RAN solution, generating sustainable revenue.* Delivered innovative solutions to AT&T, contributed to a multibillion-dollar Open RAN deal.* Managed a $100M budget, optimizing resources for profitable service delivery.

Austin, Texas, Us

Oracle is a multinational computer technology company with 159K+ employees and $52.9B+ revenue in 2024.During this time, I directed global teams in delivering advanced support and consulting services to optimize cloud-based solutions for telco service providers. My role involved deploying 4G/5G CNFs, SaaS, TaaS, and analytics solutions across Oracle Cloud and major hyperscalers, as well as acting as a customer advocate to drive improvements in satisfaction and loyalty. I managed a significant budget and strategically grew a highly skilled team, enhancing service delivery and business growth.Key Achievements:* Deployed cloud-based solutions across major platforms, optimizing operations for telco service providers.* Fostered product improvements, boosting customer satisfaction and long-term client loyalty.* Scaled a global team of 15 to 150+ professionals, enhancing service quality and efficiency.* Consistently surpassed revenue growth targets and maintained a high CSAT score.

Morrisville, Nc, Us

Tekelec was a telecommunications company acquired by Oracle that developed hardware and software for fixed, wireless, or core packet-based networks.In this capacity, I led a global team in delivering 24/7 technical support across 90+ countries, focused on enhancing telecom network performance and exceeding customer satisfaction goals. I managed a substantial budget while collaborating with regional managers to exceed SLAs and KPIs, driving significant improvements in support quality and efficiency. To increase customer satisfaction, I introduced targeted programs to deepen client relationships and proactively address needs.Key Achievements:* Directed a 50+ member team across 9 centers, achieving up to 90% improvement in CSAT.* Launched a "customer intimacy" program, increasing satisfaction and boosting support revenue by 11% YoY.* Revitalized a declining business, generating $45M in revenue with over 40% profit margin.

Morrisville, Nc, Us

Having served as a Technical Support Manager, I oversaw 24/7 support for telecommunications clients across the Americas, driving customer satisfaction and high service standards. I led a team of 23 and managed a significant budget, focusing on swift resolution of escalations and proactive support to consistently exceed SLAs.Key Achievements:* Delivered outstanding support, receiving multiple recognitions and was featured in TekVines.* Rapidly resolved critical issues, maintaining alignment between customers and executive teams.* Improved customer satisfaction by upholding top service standards and effective escalation management.

Morrisville, Nc, Us

My function included providing expert pre-sales and post-sales support across 60+ countries, focusing on driving product adoption and ensuring customer satisfaction. I collaborated closely with global clients, tailoring solutions to meet specific needs, which significantly boosted revenue growth and customer retention.Key Achievements:* Secured a $23M high-impact deal, winning the CEO award for "Best PS Lead."* Delivered advanced network monitoring, enhancing core network planning and minimizing billing leakage.* Improved customer satisfaction through tailored solutions in troubleshooting, fraud prevention, and proactive support.

Master Of Science - Ms, Software Systems

Bachelor Of Science - Bs, Computer Science

Master Of Business Administration (M.B.A.), Technical Management And Operations