As former EY Advisory Consultant in Customer Strategy & Performance Improvement, I played key role in helping leading UK Financial Services organisations succeed with large and complex Customer & Employee-centric Digital transformations. My main focus is on achieving Operational Excellence, cost efficiencies and increased revenues thanks to continuous process excellence, improved Customer & Employee satisfaction and technical enablement. Outside project work, I'm passionate about running bespoke CX training and workshops to inspire Customer Obsessed Cultures.INDUSTRY EXPERIENCE:• Financial Services (Retail Banking, Commercial Banking, Insurance) • Media/Events• Telecoms • RetailAREAS OF EXPERTISE INCLUDE:• Customer Experience & Employee Experience