Agata Lenartowicz Email & Phone Number

Katowice, Śląskie, Poland

Leveraging my analytical expertise translating complex analyses into actionable recommendations for key stakeholders across Customer Service, Tech Support, Product, Marketing, and eCommerce. Conducting semi-annual metric analyses, focusing on VOC impact metrics, including NPS for Honeywell's global customer base. Collaborating with internal and external partners to design and enhance dashboards and reports. Entrusted with the ownership and accountability of corporate-mandated Net Promoter Score (NPS) Survey, encompassing sample preparation, analysis, and presentation of results. Additionally, adeptly utilizing tools such as Survey Monkey and Microsoft Forms to construct ad hoc surveys. Responsibilities extend to conducting Customer Journey Mapping sessions with Service and Project stakeholders, emphasizing process identification, key milestones, and uncovering opportunities. Actively engaging in customer research and interviews to develop personas and conduct needs analysis, contributing to the optimization of customer interactions.

Katowice Metropolitan Area

Held direct responsibility for engaging with commercial project customers to comprehend their business needs and requirements. Demonstrated proficiency in establishing and cultivating strong working relationships with both external and internal stakeholders. A key aspect of responsibilities included generating and delivering project price quotations to customers, ensuring clarity and transparency in the pricing process. Additionally, facilitating the ordering of glass samples based on customer requests, contributing to an efficient and customer-focused workflow. Collaborating closely with Architectural Sales Managers (ASM), played a pivotal role in determining material forecast requirements and provided valuable guidance to internal departments, fostering seamless coordination. Recognized for proactive approach, consistently offered innovative recommendations for continuous process improvements, challenging the status quo to enhance overall efficiency and effectiveness.

Katowice, Woj. Śląskie, Polska

Demonstrated proficiency in creating and effectively communicating Net Promoter Score (NPS) reports, providing valuable metrics to gauge customer sentiment. As a dedicated customer advocate, collaborated closely with business leaders and a cross-functional team. Played a pivotal role in integrating customer feedback and experience metrics into decision-making processes related to processes, products, and service offerings. This approach aimed to consistently improve customer usability, satisfaction, and loyalty, reflecting my commitment to delivering a superior customer experience.

Katowice, Woj. Śląskie, Polska

Responsible for the preparation and coordination of communication for Customer Service Coordinators, ensuring seamless and efficient internal processes. Daily tasks included handling routine administrative duties, such as managing incoming and outgoing post, to maintain organized and streamlined operations. Demonstrated a prompt and accurate approach in entering and recording customer complaints, fostering a responsive and customer-centric environment. Collaboration with internal departments was a key focus, ensuring effective order fulfillment and a coordinated approach to addressing customer concerns. As part of responsibilities, diligently maintained and updated the customers' database and files, contributing to a comprehensive and accessible record system. Additionally, played a role in the financial aspect by raising and sending customer credit/debit notes, showcasing my attention to detail and commitment to financial accuracy.

Magister (Mgr), Filologia Angielska

Licencjat (Lic.), Filologia Angielska