Agata M. Email & Phone Number

Lisbon, Portugal

- Undertake initial assessments to identify students, develop individual support plans, and engage in supervision and action learning sets as required.- Develop collaborative and collegiate working relations with a diverse range of key stakeholders, and learners, to deliver an enhanced and holistic coach-mentoring support service to students.- Delivery of.

Lisbon, Portugal

- Create, define, embed, and own the end-to-end Quality + Training strategy for our CE department.- Set quality standards for incoming and outgoing communications and develop effective quality assurance and compliance processes- Implement and deliver coaching and continuous improvement for all members within CE + wider business- Create, develop, and.

Lisbon, Portugal

- Map out annual training plans for management, HR, customer support, and more- Design and develop training programs (outsourced and/or in-house)- Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)- Market available training to employees and provide necessary information.

Rejon Lizbona, Portugalia

1. Monitored social media and online sources for industry trends2. Resolved conflicts and negotiated mutually beneficial agreements between parties3. Worked with Small and Medium business customers to understand needs and provide technical and marketing service4. Wrote and edited high-quality content and visually impactful programs under deadline pressure.

Rejon Lizbona, Portugalia

1. Performed risk analyses to identify appropriate security countermeasures.2. Researched and developed new escalation training 3. Recommend improvements in security systems and procedures. 4. Managed Quality assurance program, including on-site evaluations, internal audits, and customer surveys5. Cross-trained and provided back up for customer service.

Rejon Lizbona, Portugalia

1. Performed risk analyses to identify appropriate security countermeasures. 2. Researched and developed new escalation training 3. Recommend improvements in security systems and procedures. 4. Managed Quality assurance program, including on-site evaluations, internal audits, and customer surveys. 5. Cross-trained and provided back up for customer service.

Warszawa, woj. Mazowieckie, Polska

1. Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives. 2. Submitted reports to senior management to aid in business decision-making and planning. 3. Established and optimized schedules to keep coverage and service in line with forecasted demands. 4. Trained team members in successful.

Warszawa, woj. Mazowieckie, Polska

Responsibilities:1. Customer service2. Phone contact with customers (sales, returns, sending information about marketing events)3. Working with customers via website4. Accepting deliveries and making orders about new collections5. Doing a part-time Visual Merchandising job.

Warsaw, Masovian District, Poland

Newsroom (website http://freestyle.pl)Editor, journalistResponsibilities:- Journalism- Adding local events on the website- Updating own blog- Mistakes correction- Writing news accordingly to guidelines

Warsaw, Masovian District, Poland

Sales assistant 1. Sales (luxury products)2. Customers service3. Helping with organizing events4. Mail contact with customers5. Having basic knowledge about SAP program

Piaseczno

1. Customer service2. Organiznig delivery

Licencjat, Komunikacja Społeczna I Dziennikarstwo

Journalism and media knowledge Focused mostly on: 1. Newspapers 2. Media manipulation 3. New media (social media) 4. Preparing proper news.

Secondary School Certificate, General Knowledge, Matura

Activities and Societies: Historican Club, PE club Liceum ogólnokształcące z oddziałami integracyjnymi. Klasa z rozszerzonym programem.

Education record

Activities and Societies: Journalistic association Liceum Ogólnokształcące, profil z rozszerzeniem: języka polskiego, historii i Wiedzy o.