Agata Parvicka Email & Phone Number

Vilniaus, Lithuania

• Gained essential knowledge and took care of customers’ tax compliance worldwide • Provided quality customer service and support• Calculated, prepared, and filled VAT/GST returns• Communicated with business partners and tax authorities in various countries• Highly improved Excel skills• Contributed to the daily processes’ improvement

While working as an Associate in Payment Processing Operations department at Western Union I was mainly responsible for Incoming and Outgoing payments processing and other Back Office Operations functions. I was also working with various financial products and solutions offered by the company and facilitating their delivery from an operational perspective as per defined guidelines and criteria. My main responsibilities were:- Booking incoming and outgoing payments - Paying invoices - Providing consistent quality customer service to assist partners in facilitating customer transactions - Following company's policies, risk and compliance processes

Vilniaus, Lithuania

Working as an intern in Digital Collections department which is responsible primarily for collecting unpaid debts from customers and tracking collection payments. My main responsibilities:- Communication with customers via email- Daily payments tracking and recording in Microsoft Excel - Case Settlement process management- Work with customer's database - Assistance with other day-to-day tasks

While working as a front office receptionist I have learned to predict and fulfill customer's needs while working in a fastly-changing environment. My communication, time-management, and multi-tasking skills have highly improved.Main responsibilities:- Front-desk management- Ensuring the best experience for the guests- Making check-in and check-out processes fast and professional- Performing night audit - Communicating with guests and partners via email- Working with Opera system, hotel booking- Working at the bar during evening/night shifts

Vilniaus, Lithuania