Agata Zdanowicz Email & Phone Number

Wrocław, Dolnośląskie, Poland

• Global Accounts managing within EMEA, in particular Italian portfolio • Processes management (collection, refunds, reporting, cash allocation)• Improvement E2E-Team work quality, internal support and best practices sharing• Customer service management and support within the lifecycle processes delivery• Building and maintaining strong and high-quality Customer relationships • Cooperation and support with various internal and external units (Credit, Finance, Returns, Cash… Show more • Global Accounts managing within EMEA, in particular Italian portfolio • Processes management (collection, refunds, reporting, cash allocation)• Improvement E2E-Team work quality, internal support and best practices sharing• Customer service management and support within the lifecycle processes delivery• Building and maintaining strong and high-quality Customer relationships • Cooperation and support with various internal and external units (Credit, Finance, Returns, Cash Allocation, AP, IT, Procurement)• Drive Cash flow for the Business• Strategy creation and establishing action plan to meet/exceed metrics• Partner with compliance team and drive the results to positively impact Bank's KPIs Show less

Wrocław, Dolnośląskie, Poland

• Customer service and support - handling customer requests through different channels• Building and maintaining customer relationships• Regular cooperation with various internal and external units (Credit, Finance, Returns, Cash Allocation, AP, IT, Procurement)• Global Accounts managing within the current portfolio• Monthly collection strategies creation and establishing action plan to meet/exceed metrics• Processes management (collection, refunds, reporting, cash… Show more • Customer service and support - handling customer requests through different channels• Building and maintaining customer relationships• Regular cooperation with various internal and external units (Credit, Finance, Returns, Cash Allocation, AP, IT, Procurement)• Global Accounts managing within the current portfolio• Monthly collection strategies creation and establishing action plan to meet/exceed metrics• Processes management (collection, refunds, reporting, cash allocation)• Demonstrating understanding of customer infrastructure, processes and key customer contacts• Community of Practice - taking part in regular COP calls; system/process updates and knowledge sharing Show less

Wroclaw, Lower Silesian District, Poland

managing and preparing personalized business courses for companies; planning and teaching general courses for groups and individuals; managing four online teachers’ platforms, creating and adding resources for students; issuing invoices.

Wroclaw, Lower Silesian District, Poland

Palermo Area, Italy

planning and teaching one-to-one and group lessons adapting the course books; preparing students for the exams: Cambridge YL exams (Starters, Movers, Flyers), Cambridge Main Suite Exams (KET, PET, FCE, CAE), IELTS, TOEFL, Trinity; teaching PON courses in public schools: - PET course in Liceo Classico Internazionale Statale Giovanni Meli, - KET course in Scuola Secondaria I grado G.A.Borgese-XXVII Maggio managing courses and resources on the teachers' online… Show more planning and teaching one-to-one and group lessons adapting the course books; preparing students for the exams: Cambridge YL exams (Starters, Movers, Flyers), Cambridge Main Suite Exams (KET, PET, FCE, CAE), IELTS, TOEFL, Trinity; teaching PON courses in public schools: - PET course in Liceo Classico Internazionale Statale Giovanni Meli, - KET course in Scuola Secondaria I grado G.A.Borgese-XXVII Maggio managing courses and resources on the teachers' online platform; conducting entry tests and British Institutes oral exams; working as a marshal during the official Cambridge exams. Show less

Palermo Area, Italy

translating fragments of articles and documents: Italian to English; interpreting at meetings.

Palermo Area, Italy

English for Specific Purposes for Palazzo Brunaccini Hotel (80h course, elementary and upper-intermediate level) ESP for Portitalia SRL in Porto di Palermo (24h, elementary level) ESP online course via ipsef.it platform and Skype group conference mode, for Bio Agri (48h, elementary level)

Bagheria

planning and teaching interactive lessons to a group of 2, 3 and 4-year-olds; being responsible for a group of small children.

London, United Kingdom

offering extraordinary service to the guests in a professional and efficient manner; handling the phone calls and emails, handling switchboard; taking and checking in reservations, allotting tables according to the number of guests; preparing daily and weekly reports, checking, updating and printing menus; managing the customer data base.

Milan Area, Italy

dealing with potential clients, scheduling appointments to assess the students’ level; planning and teaching one-to-one lessons based on students’ weaknesses, and requested topics; offering lessons in General English, Business English, English for children; preparing some of my students for various certificates such as IELTS, FCE and CAE.

Master Of Arts - Ma, Linguistics

Cambridge Celta Certificate, Teacher Training

Completing 120 hours of a training course focusing on language awareness teaching skills under the supervision and continuous assessment.

Bachelor Of Arts - Ba, Language Interpretation And Translation

Dissertation entitled “Speech sound disorders in children and the methods of treatment” Main subjects: British and American literature.