- Actively collaborated with the underwriting team by conducting research on prospective accounts in target markets and pursuing leads resulting in successful agreements through engagement with brokerages.- Gained experience working for an insurer / client.- Liaised with existing clients / brokerages to ensure client satisfaction was maintained.- Facilitated meetings, attended and organized insurance industry events, followed and released latest industry developments, trends, and related topics.

- Assumed accountability for the day-to-day quality of service provided to the client on large global accounts within the Risk Management Department.- Leveraged strong relationships and client/industry knowledge to deliver comprehensive solutions that impacted the client’s most valued business plans.- Produced new business and assisted in the development of sales and marketing strategies designed to cultivate revenue generation opportunities.- Aligned team members’ efforts with goals of the business; encouraged diverse perspective through regular authentic communication, feedback, and mentoring.

- Provided first-level client service contact on large global accounts within the Risk Management department.- Prepared complex documentation: program summaries, reports, stewardship, and survey information.- Coordinated the ongoing efficient applications of Aon’s various systems, including Salesforce.- Member of Aon’s social committee; organized events and team building exercises: Annual Aon picnic, Halloween contests, Trisura softball tournament.- Spearheaded seminar and information sessions for clients, topics included, but not limited to:o Risk Managemento Insurance 101o Claims Protocol

- Worked on client accounts in various sectors including hospitality, construction, manufacturing, marketing & communication, transportation, real estate, and technology.- Hybrid role which included both client service and market relations; leveraged strong relationships.- Performed comprehensive review of policy contracts to ensure clients expectations were exceeded through routine policy changes, additions, deletions, renewals and/or cancellations.