Agata Mroczkowska work email
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Agata Mroczkowska personal email
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On a mission to democratize access to quality education through AI tutoring.Impact-driven. Always with great team spirit and unlimited drive. Passion for people and product. Customer-centric.Highly effective and driven professional with 12+ years of demonstrated business experience in the internet industry - SaaS, Marketplace, E-commerce. 10+ years of team leadership experience. Led international teams and projects across variety of contexts, cultures and geographies, having lived in Germany, Poland, USA, Spain and France.Specialties: Market Launch & Growth, General Management, Customer Success, International Operations.
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Co-Founder And CeoTeleportSan Francisco, Ca, Us
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Co-FounderSmartschool Oct 2023 - PresentPalo Alto, California, UsDemocratizing access to quality education through AI tutoring -
Chief Of Staff & Head Of Commercial Strategy And Post-Merger Integration - FranceBooksy Jan 2022 - Dec 2023Chicago, Il, Us -
Country Manager - SpainBooksy Feb 2020 - Jan 2022Chicago, Il, Us- Market launch & development strategy and execution, market scaling (x7)- P&L management and execution towards defined objectives and scenarios: contingency, growth, profitability- Team leadership, recruitment and development (from 3 to 45+ team members)- Responsibility over functional areas: marketing, sales, customer success and support, operations, finance, admin
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Global Head Of Customer OperationsBooksy Jun 2015 - Feb 2020Chicago, Il, UsHeading up an international Team to develop and sync global Customer Operations across the organization to support fast growth in 6 markets. Leading Customer Success function in the US market.Working closely with Global Teams and Country Managers to develop metrics, strategy, processes, standards and drive improvements in our key markets: USA, Brazil, UK, South Africa, Poland.Key focus areas:- 24/7 omni-channel tech support- Customer Success planning- Onboarding- Retention- Anti-churn- Voice of Customer- NPS- Customer Lifetime Value- Customer Success product roadmap- Internal best practice sharing, training, knowledge base
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Country Manager UsaBooksy Sep 2015 - Oct 2017Chicago, Il, Us- Market launch- Budget management- Team Recruitment and Management- Sales and Customer Success: planning and execution of country scaling strategy
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International Expansion Team Lead (Interim)Gobutler - Gobutlernow.Com Mar 2015 - Jul 2015- Backed by Index Ventures- Exited to Amazon
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Global Sales And Operations Manager - Foodpanda | HellofoodRocket Internet Ag Nov 2014 - Mar 2015Berlin, DeGlobal operations in 40 countries. Focus on customer experience through technology, numbers and constant improvement processes. -
Account Manager / Account Management Coordinator - FoodpandaRocket Internet Ag Jun 2014 - Oct 2014Berlin, De
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Business Development Specialist - CuponationRocket Internet Ag Oct 2013 - May 2014Berlin, De
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Student AmbassadorBain & Company Oct 2012 - Nov 2013Boston, Ma, Us -
Business ConsultantConquest Consulting Jun 2012 - Nov 2012Warszawa, Mazowieckie, Pl
Agata Mroczkowska Skills
Agata Mroczkowska Education Details
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Sgh Warsaw School Of EconomicsManagement (Project Management)
Frequently Asked Questions about Agata Mroczkowska
What company does Agata Mroczkowska work for?
Agata Mroczkowska works for Teleport
What is Agata Mroczkowska's role at the current company?
Agata Mroczkowska's current role is Co-Founder and CEO.
What is Agata Mroczkowska's email address?
Agata Mroczkowska's email address is ag****@****ail.com
What is Agata Mroczkowska's direct phone number?
Agata Mroczkowska's direct phone number is +120673*****
What schools did Agata Mroczkowska attend?
Agata Mroczkowska attended Sgh Warsaw School Of Economics.
What are some of Agata Mroczkowska's interests?
Agata Mroczkowska has interest in Private Equity, Start Ups, Children, Project Management, Tango Dancing, Dressage, Education, Obtained The 1st Degree In Music, Venture Capital, Science And Technology.
What skills is Agata Mroczkowska known for?
Agata Mroczkowska has skills like Market Research, Project Management, Start Ups, Startup Development, Data Analysis, Business Development, New Market Expansion, Online Marketing, Management, Marketing Strategy, Google Analytics, Sales Operations.
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