With 20+ years of experience in business excellence, strategy planning & execution within the B2B service industry, I am a dynamic and versatile leader who delivers results. Leading transformative programs, I enhance value through process optimization, IT integration, training & development, marketing strategy, organizational change and merger transitions while maintaining customer & employee focus.Starting my career as a consultant at Accenture, I honed my skills in management consulting and enterprise-systems implementations to eventually transition to CHEP, A Brambles company and a global supply chain leader. At Brambles, I held progressively senior and diverse roles across Sales & Marketing, HR, Quality & Continuous Improvement, and Operational Excellence, culminating my journey as Sr, Director of Global Customer Experience.I'm a multilingual and multicultural leader who has lived and worked in EU, LATAM, ASIA and NA. With a passion for learning, innovation and diversity, I am a resourceful and inspiring leader whose goal is to deliver tangible value and foster positive change. Expertise:• Strategy Planning & Execution: I facilitate strategy planning sessions at all leadership levels, deliver strategic priorities via action planning and capabilities alignment and refine annual objectives while tracking delivery.• Continuous Improvement (CI) : With a focus on fostering a CI culture and program management, I execute Lean Six Sigma projects, help companies overcome operational challenges, design and monitor KPIs and deliver CI training & certification.• Change Management (CM): My expertise includes cross-functional CM planning & delivery for business and technical teams, stakeholder mapping & assessment, multi-channel communications and change management training.• Training & Facilitation: I enjoy instructional design from content creation to delivery facilitation, including Train the Trainer sessions, providing Lean Six Sigma training, and overseeing third-party training vendor selection and content creation.• Commercial Excellence & Marketing: Experienced in commercial excellence, marketing, and international sales, I bring a strong customer focus honed through conducting market analysis & segmentation, gathering customer feedback & specifications, and crafting compelling messaging to communicate product value propositions effectively.Certifications:• Lean Six Sigma Master Black Belt• Change Management Practitioner• Project ManagementHaving learned about me, let's connect to explore opportunities for collaboration and growth.