Agatha Kithika Email & Phone Number

Nairobi, Kenya

Responsibilities:➼Provide human presence online.➼Manage and moderate customers’ queries coming from different social media channels.➼Tracking and monitoring social media interactions to measure performance.➼Issue Resolution.➼Share relevant, strategic insights with our product, marketing, and engineering teams regarding overall customer experience and service-related trends.

Nairobi

Responsibilities➳Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)➳Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)➳Product - Escalating customer feedback and IT bugs to help improve our product➳Finance - Manage refunds, repayments, and other payment processes➳Analyze primarily reviews documentation [KYC] for new customer accounts, evaluates high-risk accounts and analyze new customer processes and policies.➳Generate social media campaigns and interactive posts that stay up to date with the latest social media best practices and technologies.➳General - various customer support projects as needed

Westlands

➳Overseeing customer account management, including negotiating contracts and agreements to leverage on profit.➳Relied on the inspection of facilities team to determine extent of service and equipment required. ➳Recommended and justified developments and coordinated projects that enhanced the value of assets under management➳Operated as the lead point of contact for any and all matters specific to properties acquired.➳Developed trusted adviser relationships with key accounts, customer stakeholders and executive sponsors➳Ensured the timely and successful delivery of our solutions according to customers' needs and objectives.➳Clearly communicated the progress of monthly/quarterly initiatives to internal and external stakeholders.➳Developed new business with existing clients and/or identify areas of improvement to meet sales quotas➳Collaborated with the sales team to identify and grow opportunities within territory.

Hurlingham

➳Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations;➳Communicating with target audiences and managing customer relationships;➳Sourcing advertising opportunities and placing adverts in the press or on the official Social media platforms➳Arranging the effective distribution of marketing materials;➳Maintaining and updating customer databases;➳Organizing and attending events such as conferences, seminars, receptions and exhibitions;➳Conducting market research, for example using customer questionnaires and focus groups;➳Contributing to, and developing, marketing plans and strategies;➳Managing budgets;➳Evaluating marketing campaigns;➳Monitoring competitor activity;➳Supporting the marketing manager and other colleagues.

Bachelor'S Degree, Marketing/Marketing Management, General

Activities and Societies: Basketball Team, Debate team, Marketing Association ClubI have studied marketing and management and particularly.

Marketing Management - Analyzing Competitors And Customers, Marketing/Marketing Management, General

-Analyze Competitors and Customers, I learned about the role of competitive analysis in marketing, and the importance of analyzing.

Social Media, Social Media Marketing

Online Opportunities

Certicate, Graphic Design, Pass