Agatha Machala Email & Phone Number

Toronto, ON, CA

• Smart Serve certified to provide an exceptional dining experience, creating great relationships and emotional connections resulting in a higher guest return rate.
• Serve guests in both family-friendly and bar areas of the restaurant; gaining a good sense of how to appropriately approach a variety of individuals.
• Ability to work in a team while organizing orders, serving multiple large parties, and providing orders in a timely manner to ensure delivery of excellent customer service to all guests.
• Gained software proficiency with Squirrel System (POS), Opentable, Microsoft Office programs.
• Create good first impressions with guests by appropriately greeting; making sure each guest is also acknowledged on the way out and ensuring that everyone is leaving happy.
• Train new employees in all positions of the restaurant including hosting, serving and bartending to ensure all employees are knowledgeable about their responsibilities and tasks.

Innisfil, Ontario, Canada

• Responsible for serving an average of 100 customers per shift, assisting with placing cake orders and making novelties.
• Closed the store and went over the closing cash amounts, while supervising other staff.
• Cleaned the store every night after closing and trained new staff regularly to make signature dessert/novelties, to use the cash register, how to receive product deliveries and cleaning procedures.