Agatha Adaji, Bsc, Mba, Acfe Email & Phone Number

Lagos, Nigeria

Nigeria

Lagos State, Nigeria

Lagos, Nigeria

• Led several high-profile successful engagements for major clients, including 2 major States and banks in Nigeria, resulting in improved processes in the organization and State.• Performed general controls and processes review of the policies of organizations, by ensuring it complied with the international best practices and develop remediation policies.• Manage the day-to-day activities of personnel who operate the Tip-offs Anonymous ethics line, interview whistle-blowers, and prepare explicit reports on each call received.• Preparation and analysis of daily, weekly, and monthly customer complaints for presentation to management.• Develop operating policies, procedures, and scripts for the key functions within the Contact Center.• Maintained the integrity and privacy of data within the Tip-offs Anonymous center and managed the confidentiality and anonymity of whistle-blowers.• Prepare preliminary reports on findings arising from investigations.• Gather adequate background information on all relevant processes, procedures, and policies relevant to the investigation or client.• Facilitation of whistle-blowing awareness trainings for directors, senior management, and employees.• Prepare proposals for clients, whistle-blowing awareness presentations, and whistle-blowing newsletters on cases of whistle-blowing in the news.• Coaching and supervising junior team members through knowledge sharing and experience and reviewing their work appropriately.• Creating marketing materials and taking part in client communication (both direct and indirect) through client presentations and meetings.• Performing Quality Assurance Reviews on the whistle-blowing process and platforms (front and back-end) of vendors.

Lagos, Nigeria

Resolve all customers’ queries, enquires, requests or feedbacks on first contact via phone, mails, social media and SMS.• Proactively and properly escalate customer complaints that could not be resolved on first contact• Part of the campaign team that pushed for 1million mobile app download within 3 months• Resolution of customer complaint using different work applications.

Lagos, Nigeria

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Microbiology, General