France's leading public training organization: Strategic support for customer journey analysis​- Support for the AMOA team in a series of CRM transformation projects, linked to the implementation of a new ERP, focusing on the clarification and identification of issues, as well as the drafting of business requirements.​- Mirror customer and employee journey mapping to identify and prioritize needs during joint workshops between the business and IT departments.- Interface with… Show more France's leading public training organization: Strategic support for customer journey analysis​- Support for the AMOA team in a series of CRM transformation projects, linked to the implementation of a new ERP, focusing on the clarification and identification of issues, as well as the drafting of business requirements.​- Mirror customer and employee journey mapping to identify and prioritize needs during joint workshops between the business and IT departments.- Interface with technical teams, presenting and clarifying business requirements to ensure common understanding and efficient implementation.French luxury cosmetics group: Supported the testing phase for the deployment of a new loyalty tool for the new program worldwide- Led the validation of the new loyalty program tool in 3 markets (Germany, Hong Kong, Italy)- Defined the test strategy and organized/executed test phases in each market- Performed 100 tests by deployment on the loyalty solution CLM and other systems such as Cegid Y2, Salesforce, Stibo- Managed incidents by creating JIRA tickets and following up on the defects - Conducted 12 training sessions on the systems and daily workshops with key stakeholders from CRM, eCommerce, Retail, and IT departments Show less

- Drove new customer acquisition through prospecting, participation in trade fairs and mailing. - In charged of managing three customer accounts (KPI tracking, sales strategy, selection strategy) - Owned GL Specific events and coordinate with VM/AVS execution (Foire au vins, foire à la biere, ect….)- Analyzed category deal performance and build a recommendation (product type, deal mechanism, level of discount, calendar)- Optimized the category store and browse experience… Show more - Drove new customer acquisition through prospecting, participation in trade fairs and mailing. - In charged of managing three customer accounts (KPI tracking, sales strategy, selection strategy) - Owned GL Specific events and coordinate with VM/AVS execution (Foire au vins, foire à la biere, ect….)- Analyzed category deal performance and build a recommendation (product type, deal mechanism, level of discount, calendar)- Optimized the category store and browse experience (Duplicate from others MP)- Created a purchasing power optimization software between wholesalers and manufacturers (180k added revenue increase) Show less

- Analyzed commercial data and prepared analytical reports to the European headquarter (delivery, profitability)- Organized and managed start-to-finish events with more than 150 people - Follow-up and project management for the lunch of new innovations (KPI monitoring, strategy, exchange with distributor)

- Identified and acquired new partners through mailings, telephone calls and physical prospecting. - Sustained and enhanced existing partner relationships (in charge of 8 different accounts) - Participate in the organization of 7-day festival (communication, logistic, supply)

Accounting :- Followed-up of customer and supplier invoice processing - In-deep used of SAP to manage invoice organization- Participated in the preparation of the monthly statement of the company's accounting position Human Resources : - Managed training files in order to create a grant file

- Conducted and presented market study and competitor monitoring on industries - Developed the portfolio of partners in charge of promoting the company on social networks. - Participated in the improvement of the company's graphic identity (production of flyers, improvement of the website).