Agathe O. Email & Phone Number

Alexandria, Virginia, United States

San Juan, Puerto Rico

- Communicating directly with disaster survivors to discuss case status and provide clarification with the assistance process, disaster assistance programs, and the current status of cases.- Entering and retrieving information from the National Emergency Management Information System (NEMIS) software program in response to inquiries from applicants.

- Partnered with C-TIP (Countering Trafficking in Persons) and the JRS (Justice, Rights, and Security) Teams in a professional internship.- Provided support to missions throughout the world by cross checking global C-TIP activities through CTIP databases, assisting in providing articulating programming needs for LGBTQ communities, support the USAID C-TIP.

Tampa, Florida, United States

- Addressed any additional needs or concerns for the client, working to continually satisfy the client. - Helped train, manage, and delegate assignments to employees at a variety of high-end private events ranging from private dinner parties to weddings for 200 or more guests, gaining project management experience.- Ensured consistency, precision, and.

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

- Took food and beverage orders from customers and delivered them at large events.- Assisted with speedy venue setup and takedown for full-serviced events at large-scale events.- Educated customers about new drink options or recommendations based on their stated preferences

Tampa, Florida, United States

- Worked closely with a lawyer on legal matters to do with Worker's Compensation in the Tampa Bay area.- Managed account receivables and account payables, as well as reviewed legal documentation and records. - Contributed valuable information for cases by researching and managing correspondence with opposing counsel, clients, adjusters, doctors, etc.

- Provided information and organized tours for interested families and prospective students.- Answered questions and offering help with any concerns - Consistently received positive performance reviews from guests

Tampa, Florida, United States

- Maintained customer satisfaction ratings based on explicit criteria set forth by the company.- Assisted with callers in the English, Spanish, and French language.- Worked for a seasonal position the Unemployment Line for the state of Florida during COVID-19, where I helped maintain customer satisfaction ratings based on explicit criteria set forth by the.

Tampa/St. Petersburg, Florida Area

- Experienced hands-on fieldwork training to engage children, parents, case managers, and courtroom etiquette.- Conducted interviews and mentored children and parents, briefed cases, and reported case reports.- Requested records from service providers and law enforcement for the Optima Statewide Database.- Hands on fieldwork training with children.

Brookfield, Wisonsin

- Provided excellent customer service at a landmark Milwaukee restaurant.

Master'S Degree, Homeland Security - Counterterrorism Program

Spanish Language And Literature

Bachelor'S Degree, Major: Criminology Minors: Spanish, Psychology

Activities and Societies: Cheerleader, Tour Guide (Spartan Ambassador), member of National Society of Collegiate Scholars (NSCS), Habitat.

Abnormal Psychology, Oceanography, Global Studies

Human Rights And Wrongful Convictions

Human rights and wrongful convictions.

French Studies, Dual Enrollment

French 4220: Francophone Art/ Film

Spanish, High School Capp

Spanish 110, Spanish 111, Spanish 203