Experienced Project Manager and Operations Manager with a proven track record in building and developing strategic departments that align with corporate goals. Expertise in cross-functional team leadership, process optimization, and full-cycle project management, including agile methodologies. Skilled at managing high-performance teams, implementing KPIs, and driving efficiency in operations. Passionate about delivering exceptional results in customer service, communications, and process improvement.Key Skills & ExpertiseProject Management: End-to-end project execution, from initiation and planning to delivery, ensuring on-time, within-budget.Team Leadership: Proven experience in managing teams of 8+ members, with a focus on training, mentoring, and performance management.Process Optimization: Development and implementation of efficient processes, tools, and best practices to improve operational performance.(Microsoft office tools like excel, power bi.. and intern company tools).Stakeholder Management: Skilled in managing internal and external stakeholders, ensuring alignment on project goals and enhancing customer satisfaction.KPI Management & Data-Driven Decision Making: Experience in setting up and monitoring key performance indicators, with the ability to analyze and use data to improve team performance and project outcomes.Customer Success & Client Relations: Deep understanding of customer experience management, improving customer retention and building strong client relationships.Change Management: Expertise in driving organizational change, managing transitions, and implementing continuous improvement strategies.Communication & Collaboration: Excellent interpersonal and communication skills, with experience coordinating across departments and facilitating strong cross-functional collaboration.I am continuously seeking opportunities to leverage my experience in project management, operations, and customer success to contribute to an organization’s growth and success. Open to new challenges in a dynamic and fast-paced environment.