Alan Burns Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Responsible for directly overseeing a team of 19 agents in a busy technical support department. Duties include performance analysis and management, career development, team building, coaching/mentoring, adhering to metrics, project management, interviewing and training new hires, regular presentations to staff regarding product updates and new procedures, and coordination with leaders in other departments and branches nation-wide. A major key to success is adaptability in a fast paced environment where products and procedures are always changing; the ability to support agents in their learning and understanding is essential to the role.

Vancouver, Canada Area

Delivered top quality customer support to Shaw customers and consistently exceeded performance targets. Was selected for various special projects and to serve as Assistant to Level II Support, Outbound TSR for Loyalty Care, and Training Facilitator for new hires. Developed strong skills in leadership, project management, customer relations, troubleshooting, proficiency in new processes and applications, escalation management, team management, classroom teaching, and one-on-one mentoring.

Vancouver Bc, Canada

Freelance media work across multimedia platforms such as filming, video editing, photography, animation, web design and graphic design. My greatest achievement in my freelance work was travelling to Nepal on two occasions to create films on development issues faced by third world countries:2009: Short film for the NGO Just One, which works to promote educational opportunities for disadvantaged and marginalized children in Nepal. The film is used as an educational and fundraising tool.2010: Feature length documentary for use in schools across Europe and the US in the area of development education. The work involved engaging with a number of NGOs across Nepal, and was based on the Millennium Development Goals set out by the United Nations in 2000. The project was funded through a volunteer grant from Omprakash, a network focusing on connecting grassroots social impact organizations around the world with learners, volunteers and donors who may learn from and support their work.

Vancouver Bc

Vancouver, Bc

Post production editor for the television show "Life and Style with Zara", which aired on CHEK TV, Shaw, and Novus.Post production editor for episodes 10, 11, and 12 including TV commercial and internet promos. Secondary editor for television prep editing on episodes 1-6.

Nepal

My job was to travel to Nepal and film a feature length (1hr 10 min) documentary for use in schools across Europe and USA in the area of development education which I have written, filmed, and completed post-production work entirely on my own. It can be viewed at http://www.youtube.com/watch?v=d6JAF4B9zkA

Bachelors Of Arts Degree (Hons), Interactive Multimedia

Interactive Multimedia Core Modules: · Web Development/Programming · Graphic Design · Film Making/Editing/Video Motion Graphics ·.

Bachelor Of Arts (B.A.), Interactive Multimedia

Interactive Multimedia FETAC level 5 & 6 achieved. This enabled me to enter into year two of a Bachelor of Arts degree in the Institute.