Alan Burns Email and Phone Number
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Analytical thinker, adept problem solver and team player, dedicated to delivering top quality customer satisfaction with high performance standards. Almost a decade working in Technical Customer Support, leading teams, working cross functionally, managing projects, and developing solutions for complex problems. Values honesty, transparency, integrity, empathy, solutions-focused approaches, and developing meaningful relationships with colleagues and customers alike.
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Senior Technical Operations StrategistSlack Aug 2022 - PresentVancouver, British Columbia, Canada -
Technical Operations StrategistSlack Aug 2019 - Aug 2022Vancouver, Canada Area
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Associate Technical Operations StrategistSlack Dec 2018 - Aug 2019Vancouver, British Columbia, Canada
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Customer Experience Live Support AgentSlack May 2017 - Dec 2018Vancouver, British Columbia, Canada
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Supervisor Technical SupportShaw Communications Feb 2015 - May 2017Vancouver, Canada AreaResponsible for directly overseeing a team of 19 agents in a busy technical support department. Duties include performance analysis and management, career development, team building, coaching/mentoring, adhering to metrics, project management, interviewing and training new hires, regular presentations to staff regarding product updates and new procedures, and coordination with leaders in other departments and branches nation-wide. A major key to success is adaptability in a fast paced environment where products and procedures are always changing; the ability to support agents in their learning and understanding is essential to the role. -
Technical Support RepresentativeShaw Communications May 2013 - Feb 2015Vancouver, Canada AreaDelivered top quality customer support to Shaw customers and consistently exceeded performance targets. Was selected for various special projects and to serve as Assistant to Level II Support, Outbound TSR for Loyalty Care, and Training Facilitator for new hires. Developed strong skills in leadership, project management, customer relations, troubleshooting, proficiency in new processes and applications, escalation management, team management, classroom teaching, and one-on-one mentoring.
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Freelance Videographer/EditorAlan Burns Media May 2009 - Feb 2015Vancouver Bc, CanadaFreelance media work across multimedia platforms such as filming, video editing, photography, animation, web design and graphic design. My greatest achievement in my freelance work was travelling to Nepal on two occasions to create films on development issues faced by third world countries:2009: Short film for the NGO Just One, which works to promote educational opportunities for disadvantaged and marginalized children in Nepal. The film is used as an educational and fundraising tool.2010: Feature length documentary for use in schools across Europe and the US in the area of development education. The work involved engaging with a number of NGOs across Nepal, and was based on the Millennium Development Goals set out by the United Nations in 2000. The project was funded through a volunteer grant from Omprakash, a network focusing on connecting grassroots social impact organizations around the world with learners, volunteers and donors who may learn from and support their work.
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Technical Support RepresentativeShaw Communications Jan 2012 - Nov 2012Vancouver Bc
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Camera Operator/ Post Production EditorInspired Life Production Inc. Nov 2011 - Nov 2012Vancouver, BcPost production editor for the television show "Life and Style with Zara", which aired on CHEK TV, Shaw, and Novus.Post production editor for episodes 10, 11, and 12 including TV commercial and internet promos. Secondary editor for television prep editing on episodes 1-6. -
Freelance Videographer/EditorOmprakash, And Kade (Kerry Action For Development Education) Feb 2010 - Oct 2011NepalMy job was to travel to Nepal and film a feature length (1hr 10 min) documentary for use in schools across Europe and USA in the area of development education which I have written, filmed, and completed post-production work entirely on my own. It can be viewed at http://www.youtube.com/watch?v=d6JAF4B9zkA
Alan Burns Skills
Alan Burns Education Details
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Interactive Multimedia -
St.Johns Central CollegeInteractive Multimedia
Frequently Asked Questions about Alan Burns
What company does Alan Burns work for?
Alan Burns works for Slack
What is Alan Burns's role at the current company?
Alan Burns's current role is Senior Technical Operations Strategist at Slack.
What is Alan Burns's email address?
Alan Burns's email address is al****@****shaw.ca
What is Alan Burns's direct phone number?
Alan Burns's direct phone number is +177822*****
What schools did Alan Burns attend?
Alan Burns attended Institute Of Technology, Tralee, St.johns Central College.
What are some of Alan Burns's interests?
Alan Burns has interest in Flash Based Animations And Websites, Drawing/animation, Tv/video Editing/motion Graphics.
What skills is Alan Burns known for?
Alan Burns has skills like Adobe Creative Suite, Final Cut Studio, Film Production, Graphic Design, Flash, Video, Editing, Film, After Effects, Motion Graphics, Final Cut Pro, Video Editing.
Who are Alan Burns's colleagues?
Alan Burns's colleagues are Niall Conway, Mai Duyên, John Cobb, Aurea Angeles, Vernon Harrison, Julian Mathis, Teara Mohr.
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