Alexandria Clarkson Email & Phone Number

Brownsville, TX, US

Texas, United States

• Responsibilities:
• Manually process approx 150 low to high-dollar medical bills while following documentation retention policies and implementing guidelines
• Utilize communication platforms(Slack, Zendesk, Salesforce)to build & maintain relationships with members and educate them on cost sharing fundamentals, Sedera community guidelines and cost-sharing practices
• Research, document and input fair price information onto Member's cases
• Participate in weekly team and 1:1 meetings
• Retain knowledge of Sedera membership guidelines and stay up-to-date on medical cost-sharing practices and price transparency, ICD & CPT codes

Austin, Texas Metropolitan Area

Responsibilities:-Reviewed, invoiced, and printed test reports using proprietary software-Generated consolidated invoices-Set up, collated, and routed test reports per customer requests as well as regulatory requirements-Uploaded invoices and reports to customer websites and enter invoice information

• Responsibilities:
• Coordinated with the operations, engineering, and lab teams on prompt handling of customer lab results, testing status, testing kit orders, enrollment of commercial accounts for COVID vaccinations and testing
• Resolved customer and operational issues, including triaging when appropriate
• Communicate customer experiences to the broader Color team as part of continuous improvement efforts
• Manage various projects and product initiatives depending on business need

• Responsibilities:
• Dealt with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples
• Obtained necessary information such as: Patient contact and health information, physician and clinic information, billing information or medical insurance information
• Supported Sales team by processing account requests, account Set Up forms, placing kit orders, and processing orders for pre-filled requisitions
• Tracked International orders
• Responded promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results reports

• Responsibilities:
• Prepared treatment room for patient by following prescribed procedures
• Assisted with clerical duties such as superbills and patient notes, participate in all infection control, departmental equipment training, and all safety programs
• Under the supervision of the Physical Therapist, assisted with restoration of patient functioning to prevent disability following injury, disease or physical disability

Remote

Austin, Texas

Austin, Texas

Austin, Texas

Austin, Texas