Albert Colbert, Mba, Mha Email & Phone Number

Hartford, Ct, Us

Overland Park, Kansas, Us

Chicago , Il , Us

• Develop understanding of the P&C Claims business in order to support key claim projects with metrics• Support and report on the execution of the claims process improvement program, including the coordination and participation in Best Practice creation, monthly metric analysis, ad-hoc reviews, and other audits/diagnostics as needed.• Coordinate pilot initiatives and vendor relationships to understand and create Cost/Benefit Analysis of innovation options• Work with Claims Management to support improvement plans and controls for tracking improvement or deterioration resulting from the metric analysis and or workflows.• Develop strong collaborative working relationships with partner offices to ensure action plans are agreed upon and properly implemented and fully understand jurisdictional differences impacting results.• Participate in and co-lead periodic reviews and updates to Best Practices, Playbooks, Scripts and supporting workflows through diagnostics and collaboration with the field teams.• Maintain Position Definitions and supporting behavioral and results metrics by position to support best in class claims execution and operational cost containment.• Demonstrates consistent and competent support of vision casting for the claims organization and leadership on strategic goals and business initiatives.• Proven ability to maintain confidential and trust-based relationships within the organization while elevating issues and concerns appropriately.

Chicago , Il , Us

*Lead a team of 5 major loss insurance adjusters, including remote workers.*Responsible for managing risk and severity in complex injury claims.*Regularly responsible for 700-1000 cases involving fatalities and severe injuries such as amputations, comas, internal injuries, miscarriages and surgeries.*Maintained volume-based data for the National Casualty business unit.*Support adjuster- and team-based goals and performance metrics.

Chicago , Il , Us

*Serve as liaison between the insurance company, insured, defense counsel, and plaintiff counsel in the event of a lawsuit filed against an insured. *Direct defense counsel during the suit process to facilitate case resolution.*100% success rate in settling cases before they go to trial.*Handle case management from filing and service until ultimate resolution.*Review and resolve complex coverage questions.

Westmont, Il, Us

*Experience in claims in a wide variety of venues, including the Mountain West, all of the Southeast, and most of the East Coast.*Experience in handling litigated files, including participation in mediations and review of legal documents, as well as directing defense counsel toward settlements short of trial.*Extensive experience in evaluation, negotiation and claim resolution on both represented and unrepresented BI claims.*Extensive experience in resolution of large BI claim settlements, consistent with an effort of total cost management goals.*Effectively mentored new claim representatives on investigation and desk/time management procedures.*Provided continuity in evaluating the impact of new or revised policies and procedures.*Participated in, and provided input into, the planning of management studies necessitated by program and organization changes.

Stevens Point, Wi, Us

*Pioneered and spearheaded company initiative to localize large, objective injuries into one pending per unit, allowing for greater specialization and an in-depth knowledge of each of these higher-value claims.* Extensive experience in the Property-Casualty discipline of the insurance industry. * Extensive experience in negotiation and claim resolution on both attorney-represented and non-represented bodily injury claims.* Performed litigation management techniques, including mediation participation and pre-trial reporting.* Extensive experience in resolution of large bodily injury claim settlements, consistent with an effort of total cost-management goals.

London, Gb

Northbrook, Il, Us

Randolph Afb, Tx, Us

*Served as class leader in Air Force Technical School Class, ensuring that the other airmen (approximately 20) always had a resource to look to while learning the detailed and technical aspects of the specialty.*Maintained continuity books for the Base Disbursing Office, providing a centralized repository of information for the one-deep position when a changeover was necessary.*Designed and presented informative sessions for a diverse audience of military personnel, including senior commissioned and non•commissioned officers.* Assistant government charge card coordinator, reporting to Base Financial Services Officer* Monitored base-wide account activity for potential fraud and abuse, installation and unit delinquency rates and performed trend analysis.* Assisted in periodically evaluating the effectiveness of the program and implementing techniques for improvement.* Maintained double entry cost accounting records on a consolidated basis; collected, analyzed and consolidated data for various subsidiary ledgers and reports.* Coordinated on and made recommendations regarding accounting procedures.* Recorded internal and cash accountability records which were used in balancing the daily cash operations.* Maintained liaison with budget personnel in order to resolve discrepancies and other related matters pertaining to budget, funding and reporting.* Performed complex audit processes to ensure compliance with regulations.*Performed work using manual and automation systems and software programs as part of daily accountability regimen.* Monitored the accounting process and maintained all accounting documentation to ensure financial integrity of transactions on a base-wide level.* Performed accounting in the appropriated funds Civilian Pay and Travel areas of Accounting and Finance.

Woodland Hills, Ca, Us

Mba, International Business

Master'S Degree, Health/Health Care Administration/Management

Bs, Finance (International Emphasis)

Finance, General