Jalisa Bass Email & Phone Number

Bellevue, Washington, United States

In my role as a Student Operations Assistant, I collaborate closely with the operations manager to create and manage marketing content for our website. This includes writing and maintaining blog posts that align with our station’s voice and mission. I take on a wide range of responsibilities, from content creation to ensuring that our online presence effectively engages our community and attracts new listeners.

- Collaborated with staff according to scheduled deadline- Knowledge Acquisition in customer relationship management systems and analysis patterns- Update site’s RSS Feed using WordPress and SoundCloud- Collect, clean, and organize large data sets for analysis

Bellevue, Washington, United States

- Work on the community announcements program- Assist with website and social media posts- Curate material for morning public affairs program- Digitally edit audio content- Write and edit scripts leading into and out of featured content- Research news stories and summarize articles and event information into short headlines or announcements- May be asked to voice scripts- Other duties assigned

Seattle, Washington, United States

Raising MESA awareness through social media, event assemblies, and organizing student resources. Building ticketing systems, member communication, and STEM Business access for undergrads using Microsoft server platform. Monitor student participation and progress in their academic plan and performance. Encourage student exploration in STEM projects through Seattle STEM companies outreach.

Seattle, Washington, United States

Organized the Student Club Center post COVID, while assembling registries according to Student Success Director's schedule and activities. Administrated student services during holidays, and college events.

Seattle, Washington, United States

Providing resolution and guidance for students enrolling in Seattle Colleges. Utilized web-based scheduling interfaces, centralized systems implementing student and staff access to service directories, and managed student information through RBDMS electric forms.

Chicago, Illinois, United States

Self motivated technical advisor supporting commercial and residential customers’ technical maintenance. Providing delivery support services as well as technical readiness. Built customer rapport through account management, spot performance issues, analyze problems, develop solutions to meet customer needs, representing them to upper management for mentorship authenticating customer’s experience. Analyzing trends and common themes across customers to balance communication metrics.

University Park, Tx, United States

Collaborated with leads to adopt and contribute new processes and tools as solutions for bugs. Demonstrated technical maintenance to internal and external audience. Experience in systems install, update and troubleshooting. Solid experience in OS, SAS, and cloud ticketing system to isolate issues. Built articulate, written, and verbal skills demonstrating customer experience and internal training.

United States

Became an expert William Sonoma representative, providing solutions through building customer rapport and adapting recommendations based on customer's discussion, metrics, and system data. Accumulated strong project management skills that impacted process improvements by engaging with customers and prospects to understand their needs Experience managing and prioritizing multiple searches, projects and client relationships

Houston, Texas Area

Liaison for third party maintenance service provider(s) and customers to confirm scheduling, administered weekly review of expiring service provider(s) contracts, updated contracts as necessary, and tracked service provider(s) onboarding progress and payment metrics.Alleviated customer retention, and corporate store lapses in customer experience. Provided progressive solutions for international consumers while topping domestic consumers resolution satisfaction within a call center environment.

Houston, Texas Area

Identified opportunities in under-represented communities; determined root causes of customer complaints through research, then implemented solutions to continuously improve the overall performance and inclusiveness of company's communication and outreach. Authenticated services to create each customer's preferable wireless account towards modern account upgrades. Expressing company's appreciation for customer's longevity with red carpet service at modified prices benefiting company’s sales and marketing.

Houston, Texas Area

Pioneered from internship to Director of Operations Assistant using strategic administration. Such skills as sales, marketing, network, and reliable analytical research were developed and strengthened to accomplish the successful assignments and predominate the expectations of the company's extended executive clientele. Utilized logistics industry electric bill of laden Windows system, SmartBOL.

Associate Of Applied Science, Data Processing And Data Processing Technology/Technician

Summer Program, Nanotechnology

Associate Of Science - As, Engineering

Bachelor Of Applied Science - Basc, Data Management & Analysis