Superior customer service is not about giving more service—it is about giving differentiated service. It is about changing the culture of an organization to value service; we focus on managing the customer relationship, and it is about continuous improvement in people, systems and processes.Our role is to guide you and assist you in the development of an effective, sustainable service quality improvement initiative and to provide the tools and training necessary to sustain consistent superior service delivery in every interaction. We are your catalyst for change!

At PFA, we envision a bright and prosperous future for the American family. We want to restore success and prosperity to every household across the nation. We believe everyone has the capacity to be successful in life if given the right opportunity. As we have seen time and time again during our past 30 years of business, PFA's proven business system can bring a renewed future for all Americans.As part of PFA's innovative approach to business, we have based our business philosophy on empowering the consumer and putting them in total control of their lives.By giving the consumer knowledge and tools to properly plan for their future, they are able to make sound financial decisions that bring confidence and peace of mind in knowing they have prepared for life’s road ahead.*Protect Your Family With LIFE Insurance & Living Benefits* Life Insurance with Living Benefits Tax-Free Retirement Disability Income Annuities and more...

NNA Certified and Background ScreenedE-CNSA since 2013

Applied expertise to analyze and resolve challenging and complex issues and/or problems. Participated as an effective team member and provided competent subject matter expertise.* Drove measurable revenue and profit increase for Verizon Enterprise through the financial management of large/complex customer accounts.* Identified financial issues, pinpointed root cause, developed action plans, implemented corrective actions and monitored outcomes to drive capital results.* Conducted monthly reviews with the team to cover all operational and financial issues.* Ensured the accuracy of the revenue billed by gathering information from the accounting system and provided a report detailing the department’s efficiencies and revenue.* Ensured recognition of revenue opportunities and provided financial support for sales by reviewing various contracts valued from $20,000 to $2,000,000 for identification of in-scope and out-of-scope revenue and resources. * Knowledge of GAAP and principles of general financial analysis* Made recommendations for budget allocations to ensure conformance to budgetary limits.* Built and presented executive reporting, management and performance reporting.* Independently planned and carried out work, based on guidelines, precedents and Verizon's definition of objectives, priorities, and deadlines.* Supervised an average of 20 associates, performed employee reviews, coached, mentored, provided feedback, and provided sustained motivation.* Great at handling irate customer's and providing stellar customer service.* Successfully handled many projects to success and received numerous commendations for a job well done.* Provided use cases for system improvements based on budget requirements and center needs. Worked with IT to develop mock-ups and upon successful implementation, roll improvements out to various center groups.* Received personal letter from CEO Ivan Seidenberg for overachieving sales referral objectives.