Juan Muniz Email & Phone Number

Chicago, Illinois, United States

United States

In home service technicians, provide a high level of client education on product they will like to use to better ones lives. Installing PC device and modification, install of health care devices and Installation of AV equipment for entertainment.

United States

Mounting TVs, screens and projectorsPre-wiring for and installing racks for networks and complex integrated systemsSet up theater seating, acoustic panelsinstalling lighting control and home control systemsTrouble-shoot audio, video, and control system issuesJob DocumentationFurniture lifting/movingWork in basements, attics and crawl spaces

Providing in home services for all your home theater and PC needs, ranging from your TV all the way to programming your modern universal remote and Workstation while giving recommendations on how you can improve your home theater experience or upgrade you PC with the lasted technologies currently available.

Downers Grove, Illinois

A Geek Squad Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved.Engage customers using selling skills to provide solutions aligning with their “definition of fix.”Work with the sales team, explaining services and technology to help them achieve business goals. Perform other duties as assigned.

North Riverside, Il

A Geek Squad Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved.Engage customers using selling skills to provide solutions aligning with their “definition of fix.”Work with the sales team, explaining services and technology to help them achieve business goals. Perform other duties as assigned.

North Riverside. Il

-Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.-Ensure inventory and merchandising standards are maintained in outlet store area.-Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).-Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.

Chicago

-Taking inbound calls from technicians, vendors, other groups in the support of our products.- Designs internal circuits and oversees CDV demark to switch. Includesport assignments both in databases and in the physical network elements.- Tests and turns up new circuits in a production CDV and/or Commercialenvironment, according to Comcast practices. Follows establishedpractices and procedures.- Interfaces with commercial customers in regards to commercial productofferings. Troubleshoots issues, providing resolutions according toestablished practices and procedures.- Assists in coordinating and resolving service issues with providersand vendors to ensure accurate and timely implementation of new trunkgroups and augments to existing trunk groups.- Escalates issues in a timely fashion. Provides all relevantinformation, accurately entering information into database.- Opens and updates service tickets in database/tracking system.- Follows procedures to maintain service Mean Time to Repair (MTTR)within regional or contractual standards.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.

• Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field offices in compliance with instructions provided by CSC• Maintain, troubleshoot, and support field systems in company-owned field offices by phone and with on-site visits. Conduct troubleshooting in conjunction with Call Center Support associates and Lead Field Systems Technician/Company Support Manager, as necessary.• Maintain an inventory of district equipment. Maintain hot spare tracking and control for computer equipment in the district.• Ensure regular communication with District General Managers and Lead Field Systems Technician/Company Support Manager on support issues and needs.• Install and maintain network and telephone cabling in company-owned field offices.• Document hardware problems and their resolution.• Assist the Field Systems Technician/Company Support Manager with special projects, i.e. set up computers for training.

Est Diploma, Electrical Systems

Coyne College gave me the skills to perform maintenance on electrical systems from high to low voltage and general understanding.

Highschool Diploma, General Studies

I have a passion for computer and peripherals, my teachers and friends would ask for advice on what to do and how to fix there problems. I.