Allan Nava Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

Tijuana, Baja California, Mexico

• Full lifecycle recruiting for specialized IT and Engineering positions by using Indeed, LinkedIn, Dice, ZoomInfo & Data Frenzy applicants that came through TempWorks from job postings.• Participated on intake calls for new client requisitions.• Worked with industry-leading technology companies to find the top talent for their open positions such as IT Engineers, Desktop Support, System Administrators, System Engineers, Network Engineers, Software Engineers (Full Stack, Backend… Show more • Full lifecycle recruiting for specialized IT and Engineering positions by using Indeed, LinkedIn, Dice, ZoomInfo & Data Frenzy applicants that came through TempWorks from job postings.• Participated on intake calls for new client requisitions.• Worked with industry-leading technology companies to find the top talent for their open positions such as IT Engineers, Desktop Support, System Administrators, System Engineers, Network Engineers, Software Engineers (Full Stack, Backend, Frontend, Mobile, Embedded), DevOps, Business & Data Analysts, IT Auditors, GRC Analysts, QA Engineers, and Localization Engineers as well as Entry-level, Architect, Lead & Managerial roles. • Collaborated with a team of Account Managers to understand all job openings and clientneeds.• Utilized multiple job boards and networking groups to connect with talented candidates in the IT field. • Presented candidates to Account Managers, coordinated interviews for clients and prepped candidates before interviews, and debriefs as well as pre-closed them for potential offers.• Followed up with candidates through the onboarding process (I-9 verification, background check, and drug screen)• Ongoing quality check calls with candidates while on assignment (temporary) and in full-time positions (permanent). Show less

Tijuana, Baja California, Mexico

• Reviewed and vetted a high volume of candidates by sourcing, screening, interviewing, and matching them to clients for temporary and permanent hiring needs by using Indeed, LinkedIn, and Dice.• Participated in team meetings and provided reports & feedback on recruiting efforts.• Scheduled candidates with the Account Managers via Google Meet and they would take over during the whole interview process and onboarding.

Tijuana, Baja California, Mexico

• Part of the Verizon HSI (High-Speed Internet) campaign assigned to provide technical support to end-users for internet and phone-related problems. Tasks such as but not limited to troubleshooting internet connections, slow speed, and intermittent signal, dispatching field techs on-site, escalating to Tier 2 level engineers as needed as well as addressing email-related issues, no dial tone, feature problems, and voicemail issues. • Developed strategies to effectively recommend better… Show more • Part of the Verizon HSI (High-Speed Internet) campaign assigned to provide technical support to end-users for internet and phone-related problems. Tasks such as but not limited to troubleshooting internet connections, slow speed, and intermittent signal, dispatching field techs on-site, escalating to Tier 2 level engineers as needed as well as addressing email-related issues, no dial tone, feature problems, and voicemail issues. • Developed strategies to effectively recommend better products and upgrades to customers that would benefit from them and increase their customer satisfaction, loyalty, and tenure with the company but most importantly increase revenue with the campaign that would push us further into meeting the referral program & selling goals metric.Offline Support Specialist in the Ticket Management Division 2017• Organized, managed, and sorted out daily escalated tickets for further assessment, research, development, and resolution.• Followed up on critical cases with care one customers.Floorwalker Elite Specialist 2017 – September 2021• Collaborated with the supervisor as a full-fledged floor support specialist by training newcomers and reinforcing workflow, product information & call flow on tenure agents as well as planning strategies for the benefit of achieving team metrics and campaign goals.• Oversaw teams consisting of 10-15 people each.• Assisted in administering, coordinating, and facilitating strategies and procedures to agents as implemented by campaign programs.• Provided continuous feedback & coaching to ensure a high level of approach toward customer care & problem resolution.• Supervised, provided, and facilitated opportunities for immediate and live assistance with daily calls.• Mentored agents with “sales goals” examples by targeting outdated equipment and available product upgrades.• Encouraged open lines of communication with other agents, offline support, floorwalkers, and supervisors as well. Show less

Tijuana, Baja California, Mexico

Part of the SANYO campaign team assigned to provide technical support to end-users for hardware-related issues (TVs, displays, and remote controls) as well as assisting with checking the status of tier 2 escalations.