Cost containment of medical and travel services from providers and partners worldwide for Nordic insurance clients. SOS International is owned by 11 of the largest insurance companies in the Nordic, which gives a wide perspective in the market.Work in collaboration with a comprehensive network of suppliers and partners, and five strategic partner offices in high volume areas. Claims handling.

I am responsible for sales and business development of international insurance products to affiliated brokers and partners worldwide. My primary task is evaluate potential business cases and find sustainable solutions. I value collaboration with colleagues when gathering advise to compliant and feasible proposals. Meanwhile I built long-lasting relationships with intermediaries through performance evaluation, incentive and customer retention on existing portfolio. In the case of exclusive regional partnership, I take charge and provide an agreement that meets with the requirements of the company and client. Duties include escalating complaints and raising risk incidents that might impact the company and clients on data privacy, GDPR, IT.

I was responsible for relationship management of international insurance products to affiliated brokers. My tasks included insurance underwriting, renewal and policy termination, and broker support on new sales, product coverage and IT issues. I assisted brokers worldwide, including Australia, Kenya and Italy. I had the opportunity to assist our teams in Mexico and USA (Miami) with training and sales support. Duties include filing complaints and feedback to improve yearly product review.

I was responsible for managing attendance lists and issuing reports of the activities.

I was responsible for screening phone calls, enquiries and requests, and for producing documents, briefing papers, reports to meetings. Liaising with supplier, accountant, lawyer, bank and notary helped ensure effectiveness of the daily operations. I assisted the expat clientele on all kind of matters (big and small) including management of property acquisition, construction and maintenance. Duties included maintaining diaries and appointments, office systems, data management and filings.

I am responsible for service management of international insurance products of the Brazilian portfolio. My tasks included insurance underwriting, renewal, claims and policy termination. I also assisted brokers in sales performance and retention, while filing feedback and local regulations requirements to improve yearly product review. Execution of Term Database project and member of Standard Letter Group ensuring language policy and templates are available to employees and in the CRM system.

As HR Manger I had the opportunity to implement the Mercedes Benz HR program in the office. I recruited and on boarded employees under our learning and development program. I was also responsible for the process of organizational restructuring of the office.

Responsible for the process of implementation of the multi-currency IT system.

As part of the program Professional Qualification and Requalification, I was instructor and executed the goals and objectives of the course Business and Financial Management. The main objective was to provide financial and business capabilities to empower entrepreneurs and business owners in impoverished regions. The participants learned about trade, accounting, legal, banking and savings to eventually become self-sustainable.

I was working in the Sales and Support department. Responsible for sale, implementation and support of Accounting and other IT systems.