Senior It Support Associate
CurrentInstalling and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Providing technical support across the company.
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@virscio.com
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2 phones found area 203
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LinkedIn matched
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Adam Gerstein is listed as Senior IT Support Associate at Virscio at Virscio, based in Milford, Connecticut, United States. AeroLeads shows a work email signal at virscio.com, phone signal with area code 203, and a matched LinkedIn profile for Adam Gerstein.
Adam Gerstein previously worked as Senior IT Support Associate at Virscio and Owner at Adam Gerstein Consulting. Adam Gerstein holds Bs, Liberal Studies from Southern Connecticut State University.
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I'm engaged in various aspects of technical support (everything from basic break/fix to server installation, configuration and maintenance) for 25+ years. Among my interests outside of that are web (coding HTML, programming PHP and some JavaScript) and graphic design work. I don't get to flex these muscles at the "day" job, so I take on projects that appeal to these talents outside of work.I am currently supporting a small office with a variety of platforms and systems, coordinating with a remote site, and supporting users in both locations as well as those that are remote.In the past, I have:* utilized JAMF Management Suite to manage and maintain macOS/iOS client base.* utilized existing and developing new best practices to manage the Macintosh client base on campus, as well as managing and maintaining the Mac OS server infrastructure.* managed and maintained Macintosh and PC workstations on campus - break/fix repairs, configuration and deployment.My goal in everything I do: Do whatever it takes to maintain the University's primary objective of providing the students with an education.
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New Haven, Ct, Us
Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Providing technical support across the company.
Professional computer consulting. From break/fix repairs to website creation and beyond. Clients include Yale-New Haven Hospital, Summit Residential.
New Haven, Ct, Us
Continuing work on Macintosh endpoint management and infrastructure as well as expanding to work on iOS devices; both via Apples DEP and JAMF MDM. Responsible for multiple software licensing servers as well as campus license management. Started working and training on MS SCCM to include some limited PC management responsibilities.
New Haven, Ct, Us
Assume ownership of all Macintosh related Client Management responsibilities:* Creation/preparation of macOS and software for use on all Macintosh computers;* Management of Macintosh server hardware/OS infrastructure;* Management of KeyServer software licensing management;* Management of JAMF JSS/Casper MDM/MacOS infrastructure;* Establishing imaging/rollout methodologies for workstation deployments;* Co-ordinate software upgrades/deployments with PC counterpart.
New Haven, Ct, Us
Split position role: Client Management (30% time) and Support Services (70% time)Client Management responsibilities:* Creation of master images for use on all Macintosh computers;* Use of Symantec Altiris product to assist in management of PC workstations on campus;* Management of Macintosh server infrastructure;* KeyServer software licensing;* Initial setup and configuration of Deploy Studio for macOS management/deployments and then proof-of-concept and migration to JAMF JSS/Casper management console.Support Services responsibilities:* In person and over the phone support of both Macintosh and PC hardware and software;* Work with team to create and update end user documentation.Committee work: * Evaluation of desktop virtualization technologies for possible use on campus;* Help desk software committee to evaluate needs of IT groups on campus and customization;* Evaluate candidates for position in help desk.
New Haven, Ct, Us
Direct management of two general purpose computer labs (60+ Macintosh, 30+ PC) and supporting seven other labs on campus. Service and support campus hardware and software, both in person and over the phone on and off campus. Work with PC support and networking organizations to ensure continued integration of Macintosh computers into campus Active Directory configuration and campus network.
Branford, Ct, Us
On-site and in-home computer services engineer. Clients included local businesses, local government offices, state departments/offices, healthcare providers and multi-national businesses.
Us
Lead of second shift phone support for the premier supplier of kiosk software and kiosk solutions. Actively worked in development as well as support for clients.Actively involved in projects with BMW, Fidelity, and many others.
Us
Planning, design and development of website and kiosk projects, including implementation, user testing and trouble-shooting in the field. Client projects spanned multiple industries (automotive, retail, financial, grocery, customer lead capture).
Norwalk, Connecticut, Us
Break fix repair for home/office computers. Server integration, configuration, deployment, repairs. Website development/deployment. Project management of small and medium size workstation upgrades.
Responsible for layout, design and implementation of print and digital pieces, as well as all manner of tech support.
Customer Service Representative for Apple Computer. Dealt with non-technical issues, mostly revolving around customer complaints about problems - real or perceived - with the computers.
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Adam Gerstein works for Virscio.
Adam Gerstein is listed as Senior IT Support Associate at Virscio at Virscio.
AeroLeads has found 1 work email signal at @virscio.com for Adam Gerstein at Virscio.
AeroLeads has found 2 phone signal(s) with area code 203 for Adam Gerstein at Virscio.
Adam Gerstein is based in Milford, Connecticut, United States while working with Virscio.
Adam Gerstein has worked for Virscio, Adam Gerstein Consulting, Southern Connecticut State University, Advanced Office Systems, Inc, and Netkey, Inc..
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Adam Gerstein holds Bs, Liberal Studies from Southern Connecticut State University.
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