Adam Gerstein

Adam Gerstein Email and Phone Number

Senior IT Support Associate at Virscio @ Virscio
Adam Gerstein's Location
Milford, Connecticut, United States, United States
Adam Gerstein's Contact Details

Adam Gerstein personal email

Adam Gerstein phone numbers

About Adam Gerstein

I'm engaged in various aspects of technical support (everything from basic break/fix to server installation, configuration and maintenance) for 25+ years. Among my interests outside of that are web (coding HTML, programming PHP and some JavaScript) and graphic design work. I don't get to flex these muscles at the "day" job, so I take on projects that appeal to these talents outside of work.I am currently supporting a small office with a variety of platforms and systems, coordinating with a remote site, and supporting users in both locations as well as those that are remote.In the past, I have:* utilized JAMF Management Suite to manage and maintain macOS/iOS client base.* utilized existing and developing new best practices to manage the Macintosh client base on campus, as well as managing and maintaining the Mac OS server infrastructure.* managed and maintained Macintosh and PC workstations on campus - break/fix repairs, configuration and deployment.My goal in everything I do: Do whatever it takes to maintain the University's primary objective of providing the students with an education.

Adam Gerstein's Current Company Details
Virscio

Virscio

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Senior IT Support Associate at Virscio
Adam Gerstein Work Experience Details
  • Virscio
    Senior It Support Associate
    Virscio Jan 2023 - Present
    New Haven, Ct, Us
    Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Providing technical support across the company.
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  • Adam Gerstein Consulting
    Owner
    Adam Gerstein Consulting Jun 1996 - Present
    Professional computer consulting. From break/fix repairs to website creation and beyond. Clients include Yale-New Haven Hospital, Summit Residential.
  • Southern Connecticut State University
    Technical Support Engineer
    Southern Connecticut State University Mar 2016 - Jan 2023
    New Haven, Ct, Us
    Continuing work on Macintosh endpoint management and infrastructure as well as expanding to work on iOS devices; both via Apples DEP and JAMF MDM. Responsible for multiple software licensing servers as well as campus license management. Started working and training on MS SCCM to include some limited PC management responsibilities.
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  • Southern Connecticut State University
    Technical Support Engineer
    Southern Connecticut State University Apr 2015 - Mar 2016
    New Haven, Ct, Us
    Assume ownership of all Macintosh related Client Management responsibilities:* Creation/preparation of macOS and software for use on all Macintosh computers;* Management of Macintosh server hardware/OS infrastructure;* Management of KeyServer software licensing management;* Management of JAMF JSS/Casper MDM/MacOS infrastructure;* Establishing imaging/rollout methodologies for workstation deployments;* Co-ordinate software upgrades/deployments with PC counterpart.
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  • Southern Connecticut State University
    Technical Support Analyst
    Southern Connecticut State University Jun 2009 - Apr 2015
    New Haven, Ct, Us
    Split position role: Client Management (30% time) and Support Services (70% time)Client Management responsibilities:* Creation of master images for use on all Macintosh computers;* Use of Symantec Altiris product to assist in management of PC workstations on campus;* Management of Macintosh server infrastructure;* KeyServer software licensing;* Initial setup and configuration of Deploy Studio for macOS management/deployments and then proof-of-concept and migration to JAMF JSS/Casper management console.Support Services responsibilities:* In person and over the phone support of both Macintosh and PC hardware and software;* Work with team to create and update end user documentation.Committee work: * Evaluation of desktop virtualization technologies for possible use on campus;* Help desk software committee to evaluate needs of IT groups on campus and customization;* Evaluate candidates for position in help desk.
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  • Southern Connecticut State University
    Macintosh Services Coordinator
    Southern Connecticut State University Jul 2005 - Jun 2009
    New Haven, Ct, Us
    Direct management of two general purpose computer labs (60+ Macintosh, 30+ PC) and supporting seven other labs on campus. Service and support campus hardware and software, both in person and over the phone on and off campus. Work with PC support and networking organizations to ensure continued integration of Macintosh computers into campus Active Directory configuration and campus network.
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  • Advanced Office Systems, Inc
    Senior Macintosh Engineer
    Advanced Office Systems, Inc Aug 2003 - Jul 2005
    Branford, Ct, Us
    On-site and in-home computer services engineer. Clients included local businesses, local government offices, state departments/offices, healthcare providers and multi-national businesses.
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  • Netkey, Inc.
    Information Specialist
    Netkey, Inc. Dec 2001 - Jul 2002
    Us
    Lead of second shift phone support for the premier supplier of kiosk software and kiosk solutions. Actively worked in development as well as support for clients.Actively involved in projects with BMW, Fidelity, and many others.
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  • Netkey, Inc.
    Information Architect
    Netkey, Inc. Apr 2000 - Oct 2001
    Us
    Planning, design and development of website and kiosk projects, including implementation, user testing and trouble-shooting in the field. Client projects spanned multiple industries (automotive, retail, financial, grocery, customer lead capture).
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  • Advanced Computer Technologies
    Macintosh Engineer/Web Developer
    Advanced Computer Technologies Oct 1997 - Apr 2000
    Norwalk, Connecticut, Us
    Break fix repair for home/office computers. Server integration, configuration, deployment, repairs. Website development/deployment. Project management of small and medium size workstation upgrades.
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  • Tangent Design/Communications
    Graphic Designer/Web Programmer
    Tangent Design/Communications May 1996 - Oct 1997
    Responsible for layout, design and implementation of print and digital pieces, as well as all manner of tech support.
  • Apple Computer, Inc
    Customer Service Representative
    Apple Computer, Inc Jan 1995 - Dec 1995
    Customer Service Representative for Apple Computer. Dealt with non-technical issues, mostly revolving around customer complaints about problems - real or perceived - with the computers.

Adam Gerstein Education Details

  • Southern Connecticut State University
    Southern Connecticut State University
    Liberal Studies
  • Staples High School
    Staples High School

Frequently Asked Questions about Adam Gerstein

What company does Adam Gerstein work for?

Adam Gerstein works for Virscio

What is Adam Gerstein's role at the current company?

Adam Gerstein's current role is Senior IT Support Associate at Virscio.

What is Adam Gerstein's email address?

Adam Gerstein's email address is ag****@****cio.com

What is Adam Gerstein's direct phone number?

Adam Gerstein's direct phone number is (203) 392*****

What schools did Adam Gerstein attend?

Adam Gerstein attended Southern Connecticut State University, Staples High School.

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