Leon Gordon Email & Phone Number

West Of England

Installation of Smart Meters in line with Government Mandate. • Implemented and monitored customer satisfaction procedures which ensured customer expectations were met and managed effectively reducing complaints and broken appointments.• Utilised resources through strategic planning to meet ever changing business and operational requirements working closely with stakeholders to achieve results, growth and government mandate.• Reviewed and maintained commercial and business awareness and identified opportunities to develop others and took action to coach / mentor and upskill for succession into senior roles.• Implemented a framework to support employee safety nationally when working in or around asbestos through policies and procedures aligned to industry standards and guidelines.• Provided technical and operational support and guidance in respect of personal / technical and road safety, revenue protection, operating efficiency and cost - control.Project Manager 2010-2011Smooth transition and on-boarding of meter installers via the TUPE transfer process for brand new start up business.• On-boarded all 3rd party service provider employees through the TUPE transfer process throughout Great Britain and externally recruited employees providing vehicles, tools, uniforms and stock for over 1,000 people.• Provided up 26 weeks training programme resulting in competent, capable and qualified field workers across Great Britain capable and trusted to work in customer homes. • Provided business requirements to ensure systems supported the operation and industry standards as well as regulatory requirements through compliance. • Successfully rolled out Metering Operations nationally across two regions over a 6-month period

Midlands

Independent retailer of branded sportswear through retail outlets in Willenhall and Cradely Heath

Midlands

Store manager responsible for approx. 148 employees and in excess of £10 Million turnover across food and non-food departments.