• Offered high levels of customer satisfaction through excellent service.• Recommended and displayed items that match customer needs.• Followed all company’s policies and procedures.

• Supported the crewing operations in performing the schedules andplanning of crew changes and followed up with relevant parties.• Assisted in travel arrangement of the mobilization and de-mobilization of the crewing staff, including Air/Ferry/Land Tickets,Visa application, hotel accommodation etc.• Compilation and management of sea staff contracts.• Assisted in any ad-hoc duties, projects and activities as and whenrequired.• Liaised with executives/senior… Show more • Supported the crewing operations in performing the schedules andplanning of crew changes and followed up with relevant parties.• Assisted in travel arrangement of the mobilization and de-mobilization of the crewing staff, including Air/Ferry/Land Tickets,Visa application, hotel accommodation etc.• Compilation and management of sea staff contracts.• Assisted in any ad-hoc duties, projects and activities as and whenrequired.• Liaised with executives/senior management including schedulingmeetings and supervised office mailings. Show less

• Ascertained customers' needs and wants.• Drove business through providing excellent customer service and product and service knowledge as well as superior customer relationship building skills.• Maintained a friendly manner and calm, positive demeanor when handling complaints.

• Identified and assessed customers’ needs to achieve satisfaction• Booking support.• Handled customer complaints, provided appropriate solutions and alternatives within the time limits.• Followed communication procedures, guidelines and policies

• Was responsible for daily shipment operations including booking handling, system update, real-time tracking of goods etc.• Organized and planned the transportation of freights in a competitiveprice.• Coordinated processes between customer and internal parties regardingpayment issues.• Prepared and handled invoices and documentation to comply withregulations and meet safety standards.• Established great communication with buyers, suppliers and… Show more • Was responsible for daily shipment operations including booking handling, system update, real-time tracking of goods etc.• Organized and planned the transportation of freights in a competitiveprice.• Coordinated processes between customer and internal parties regardingpayment issues.• Prepared and handled invoices and documentation to comply withregulations and meet safety standards.• Established great communication with buyers, suppliers and third-partytransporters, ensuring that goods arrive on schedule and on budget. Show less