Aggelos Samolis Email & Phone Number

IT Support - First Level | Outsourcing at Cepal Hellas | 07/2023 - Present• Provided basic troubleshooting for common technical issues, including software, hardware, and network connectivity problems.• Assisted users with routine IT requests such as password resets, software installations, and basic hardware support.• Logged and tracked incidents in a ticketing system, ensuring timely resolution and escalating more complex issues to higher-level support when necessary.IT Field Support | 10/2022 - 07/2023• Provided on-site technical support for clients, resolving issues related to hardware, software, and networking.• Installed and maintained new systems and equipment, including computers, laptops, printers, and networks performed upgrades and repairs as needed.• Diagnosed and addressed technical issues, ranging from simple problems to more complex technical challenges.

• Software: Format, Install OS, Install drivers and Programs, Cloning and system upgrade, Troubleshooting• Hardware: Build from scratch or upgrade desktop/laptop parts, locate and replace malfunctioning parts, cleaning and cable management.

Alimos, Attiki, Greece

• Contributed to the "Syzefxis" project, aimed at modernizing and developing the telecommunications infrastructure of the Greek public sector, providing secure, high-speed network services, telephony, and enhanced digital communication tools for public institutions.• Installed and replaced hardware components, such as capacitors, to maintain and repair electronic equipment and ensure optimal performance.• Serviced desktops, laptops, printers, and peripherals in public sector departments, including the General Secretariat of Information Systems, Ministry of Justice, Hellenic Court of Audit, Ministry of Finance, Economic Crime Unit, and Land Registry Hellenic Cadastre.• Set up and maintained specific parts of the local network for public sector departments and private sector clients.• Provided regular technical support for the IT Department of the Public Prosecutor’s Office of District Court Judges.