Aggie Dhingra Email & Phone Number

In my role as a Senior Risk & Assurance Advisor at Origin Energy, I provided strategic and tactical risk advisory services to the Retail and Origin Zero business units. This included leading risk facilitation workshops, updating risk registers, and providing insightful observations to enhance the risk and control environment. I also played a key role in promoting a risk-focused culture through training, coaching, and developing risk reports for the Executive Leadership Team and Board.

As a Senior Business Analyst in the Continuous Improvement Team, I analysed complex business needs, identified improvement opportunities, and enabled enhancements across sales, service, and customer experience. I have experience in defining requirements, conducting root cause analysis, facilitating collaboration between business and IT teams, stakeholder engagement, prioritisation, and change management. Key assignments:• Assignment 1: Robotic Process Automation (RPA) using UiPathKey Achievements: Designed & implemented, backlog management & assessment solution (SharePoint) as well as accompanying IT Incident process & dashboards in ServiceNow. Led creation, coordination and planning of the RPA delivery roadmap.• Assignment 2: Salesforce 2.0 Enablement of Case Management functionality in Salesforce CRM and "My Business Account" for Origin's C&I customers.

Lead Business Analyst on implementation of digital self-serve platform - "My Business Account" for C&I Customers using SalesForce Communities.

321 Exhibition Street, Melbourne 3000, Vic

Lead Business Analysts on SalesForce CRM implementation for C&I customers.

321 Exhibition Street, Melbourne 3000, Vic

As an Agile Business Analyst in the Continuous Improvement Team, I played a vital role in driving continuous improvement initiatives within an agile framework. I collaborated with cross-functional teams, defined user stories with clear acceptance criteria, analysed data, and was closely consulted on solution design options. Leveraging my strong analytical and communication skills, I contributed to improving operational efficiency, enhancing customer satisfaction, and delivering positive business outcomes.

321 Exhibition Street, Melbourne 3000, Vic

I played a key role in the implementation of Gentrack Velocity for C&I customers, supporting Project Biscuit in delivering efficient business solutions. My responsibilities included system testing across various program areas, focusing on pricing plans, billing processes, customer management interfaces, and margin analysis. I raised software defects, created test cases, and collaborated with developers to interpret business requirements and improve program quality. Additionally, I provided daily feedback on testing progress and identified improvement opportunities.

321 Exhibition Street, Melbourne 3000, Vic

In this role, I executed system testing in accordance with the Functional System Specification (FSS) to ensure the development of a high-quality end-to-end solution (Gentrack Velocity) for C&I customers. I collaborated with business Subject Matter Experts (SMEs) to prepare test data and efficiently managed defects with the assistance of developers.

321 Exhibition Street, Melbourne 3000, Vic

As a C&I Sales Support Administrator, I provided essential back-office sales support to major and business sales teams, assisting with administrative tasks, coordinating sales activities, and ensuring effective communication with C&I customers.

Melbourne, Australia

In this role, my responsibilities included providing attentive face-to-face customer service, assisting customers with design identification, generating leads by capturing quality customer data, general sales support, obtaining customer’ feedback, maintaining Display Centre presentation, & at times assisting as a concierge at the World of Style showroom.

Melbourne, Australia

In this role, I provided drafting support to lead designer by creating & modifying technical CAD drawings in accordance with ResCode & National Construction Code (NCC) requirements.