Agnieszka Panek Email & Phone Number

City Of London, England, United Kingdom

Managed accounts and raised approx. 2000 PO's pa in WorkView for Facilities Regional/Global contracts (Mace, Canon, Iron Mountain, Ricoh, Eptura, JLL) and all property related expenses (rent, service charges, utilities, rates, projects, legal and brokerage agency fees) in EMEA Region and H&S suppliers in UK&I. Collaborated with the FM team, Project Managers and Vendors to ensure continual contract measurement is carried out and compliance achieved.Liaised with regional/global suppliers and Landlords/MA's on quarterly bases to reconcile accounts, resolve any disputes and ensure smooth reporting at quarterly/yearly closures.Assisted with creating budgets, running reports and project's management.Managed recovery of all costs from subtenants. Collaborated with accounts payable, finance, tax and treasury teams to ensure incoming/outgoing funds are allocated correctly in due time before closures and systems are customised and updated correctly to the business needs and according to local tax laws requirements. Performed due diligence checks on new third parties in Coupa and set up accounts for payments in Workview and PeopleSoft. Created training manuals with SOP for local FM team members, trained all new hires and provided continued guidance and mentorship on best practices with managing local FM suppliers accounts. Ran team meeting calls regarding changes to SOP's, updated all training materials and resolved any issues with challenging local suppliers. Prepared PowerPoint presentations with summary of FM team performance in EMEA and presented alternative ideas to improve efficiency of current systems in place. Coordinated & communicated to line of business & other stakeholders as required.Supplied all necessary documents for audit purposes.Supported and assisted with other duties as required.

London, England, United Kingdom

Welcomed and assisted visitors, answered and directed phone calls and responded to emails. Coordinated catering, collaborated with PAs and EAs and handled logistics such as taxi bookings, employee apartments and subscription renewals. Booked and managed 100+ meeting rooms across London and other European offices in Condeco, customized the system to align with business needs and generated relevant reports. Trained all new hires, created manuals and provided continued mentorship on best practices. Kept the reception area tidy, reported maintenance or cleaning issues and provided coverage in the business center. Offered support for various administrative tasks such as raising Purchase Orders (POs), processing employees' expenses and any other tasks as required by the business. Introduced/customized reporting to recognize trends, identify errors and enhance efficient budgeting and expenditure control.

Chubb Insurance Limited

Managed front desk and hot desk duties in the broker area. Booked companies' corporate apartments, managed 50+ meeting rooms in the London office, customized the Condeco system to align with business needs and generated relevant reports. Processed employee expenses in Concur, handled visitor announcements, arranged catering, taxi bookings, newspaper renewals, flower orders, responded to emails and liaised with PAs and EAs and facilities department. Performed various other general administrative tasks.

Managed ground floor/internal receptions and corporate relations across 15+ prominent sites in London City such as Goldman Sachs, Salesforce Tower, Warwick Court, Munich RE, King & Spalding. Greeted and escorted clients, provided lobby coverage and signed clients in/out using various systems (Vicinitee, Blue Point, Sky Visitor, Cisguard, Passage Point, Multibadge, Vis-IT-Two). Managed meeting room bookings through platforms like EMS, Condeco, DataCraft and Outlook. Operated switchboards, handled building permits, deliveries, catering and parking logistics. Collaborated with different departments to ensure good communication and was adept at various general administrative duties.

London, United Kingdom

Managed front hall coverage and check-in/out process. Handled daily cash outs, answered incoming calls and emails. Conducted hotel and room orientations, assigned rooms in Opera, arranged amenities and responded to emails. Addressed guests' concerns and resolved any issues. Collaborated with other departments to communicate relevant information about guests' stays. Promoted room upgrades and other hotel services to drive revenue.

Grand Cayman

Provided bespoke services to VIP guests within the hotel industry, specializing in pre-arrival communication, efficient check-in/out processes and management of master arrival reports. Proficient in handling CCC, CSF, Ambassador and Luxury requests in Starguest, along with room assignments and amenity/activities arrangements. Managed guests' calendars and addressed guest concerns, resolved issues effectively and facilitated seamless communication with other departments/companies. Actively contributed to achieving high GEI scores and fostered strong relationships with customers to drive revenue by promoting room upgrades, various hotel services and customer retention.

Grand Cayman

Managed daily operations including bookings, cash management, stock control, employee supervision and property/equipment maintenance. Engaged in promoting and selling the company's products to enhance overall business growth. Regularly participated in daily meetings with the Hotel Management team and weekly company management meetings to facilitate seamless communication between companies and departments and swiftly addressed and resolved any issues.

Protaras, Cyprus

Directed day-to-day operations including cash management, sales promotion, property and equipment maintenance, staff supervision and accounts management. Assisted Instructors in dive training, provided guided dives for recreational divers offering underwater photography services to drive revenue.

London, United Kingdom

London, United Kingdom

Protaras, Cyprus

Katowice, Silesian District, Poland

Avce/Btec Extended National Diploma, Hospitality Administration/Management, A

Divemaster Dsd Leader, Scuba Diving

Cabin Crew Boeing 737 800, Airline Flight Attendant

Tourism And Hospitality Management