Aggie F Email & Phone Number

Canada

Provide staffing solutions within the hospitality and corporate sectors including event management coordination.

Montreal, Quebec, Canada

My responsibilities include: - Hospitality Desk Supervisor (Fairmont Queen Elizabeth Hotel, Sheraton Centre, Ritz-Carlton, /Westin/Intercontinental/Marriott/Hotel Le St.James): involves managing the branded hospitality desk, pre and post cruise stays and land based excursions, arrange private transport services, act as liaison between hotels and cruise guests.- Transportation management & Ship Turn-Around responsibilities: my main duties as a representative are geared towards providing efficient port and shoreside ground-handling services to cruise lines (HAL, SilverSeas, Regent Cruises, Oceania Cruises, Princess, MSC, NCL). Responsibilities consist of assisting with port branding and marketing support of product lines, coordinating coach transfer services, meet and greet assistance, facilitate pro-active relationship with Port Authorities and acting as hotel liaison between Cruise Lines and DNA for ship turn-around operations.

Several hospitality events, business conferences and speaking engagements I worked at for VDM Global.- National Tour Association annual conference in Montreal, Nov. 2010: coordinated transfer services, meet and greet assistance at Hyatt Regency Hotel - World Energy Congress 2010: acted as VIP hostess and representative for Algerian-based Sonatrach Oil & Gas at trade show.- 26th International Papillomavirus Conference, July 2010: GlaskoSmithKline Private VIP lounge hostess;- On-site VIP transportation management for Best Western's "I Care" convention; - On-site facilitator for KPMG US GAAP training session; - On-site coordinator of corporate transport services for the President's Cup Golf Event & Nascar event; - VIP hostess for George W. Bush's "A Sit down with President Bush" conference at the Queen Elizabeth.

Ensuring all operation procedures and functions with running this business unit are coordinated.- Responsible for maximizing resources and controlling expenditures at destination while submitting monthly financials to head office. In my role, I Increased tour sales, decreased expenses, generated new revenue streams and incentive program, negotiated higher sales commission levels for my unit.- Hiring, training and managing international staff representatives and mentoring their professional growth.- Responsible for public relations, on site product branding and building/maintaining partnerships by interacting with, and sourcing, suppliers, ground-handlers, hoteliers, cultivating business partnerships; involved in product negotiations.

- Responsible for promoting PokerWorld.com through various marketing channels (SEM efforts, promotions, branding campaigns, incentive collateral) - PR duties, organized and hosted a WSOP loyalty promotion in Las Vegas. Served as event hostess, promoting the company brand and distributing marketing collateral to local business leaders and foreign VIP's in Las Vegas. - Provided training/supervision and coaching to customer service team for poker promotions and product knowledge. Identified leaders within the group to delegate to and train as super leaders.- Managed the affiliate program and sale of franchise product. Revamped the affiliate program in 2006 to increase affiliate revenue share by making it more user-friendly and lucrative for affiliate partners. - Daily web content management including copywriting and editing.

- Responsible for creating & implementing product drive cycles for this online travel site. - Acted as liaison between Business Development group and Marketing teams.- Assisted in the creation, fulfillment and presentation of promotions and contests through various channels.- Daily web content management and travel site updates including planning of the look and feel of site.- In charge of copywriting, editing, and securing translation services as needed.

- Supervised the production of high quality brochures and other advertising collateral. - Increased web presence by offering/uploading weekly specials, creating links on related sites, promoting hyperlinks to our site, regularly updating content. - Responsible for brand image and increased presence in travel agencies using improved distribution methods such as branded brochures, displays, posters and desk tools.- Communicated travel promotions to internal and external customers to increase sales channels (using employee flyers, messages on phone wait lines, and special deals to Travel Agents).- Liaison contact between our company and external suppliers such as ad agencies, printing firms, multi-media firms, travel suppliers and other partners.- Served as a destination representative in Jamaica from Dec. 2002 to May 2003 for Air Canada Vacations. My mandate involved ensuring optimum customer satisfaction by providing informative customer briefings, liaising, building/ maintaining relationships with suppliers, selling tour excursions and preparing destination status reports.

As a Supervisor (1996 to 2000):- Supervised the production of high quality brochures, a new website and other advertising collateral. - Assumed Acting Manager role of department while superior was on maternity leaves for almost 2 years.- Negotiated printing/production costs for brochures, purchased hardware and software as needed, allocated operational expenses, managed a $2 million annual printing budget, As a coordinator:- Participated in the production of high quality brochures, training sessions and other advertising material.- Assisted manager in market research and implementing methods to improve distribution channels.- Participated in several familiarization trips with travel agencies, suppliers and sales reps to increase sales and brand loyalty. - Assisted manager with focus groups, questionnaires and market research.