• Maintained above average customer satisfaction score & cultivated high value member relationships by increasing products per household through outbound calling initiatives and sales referrals. Consistently examined credit reports of both new members and declined loans in search of missed opportunities or discrepancies to help overturn loan decision. • Developed successful sales initiatives that increased memberships, product package penetration, investments and loans. Surpassed consumer and mortgage goal expectations in multiple Sales Flight initiatives in both 2013 & 2014; Top In-store branch in 1st Quarter 2014 for Ancillary Loan sales achievements. • Created in-branch marketing to bring attention to Mortgage, Business Lending, Investment & all other CU promotions. Partnered with MLO, BRM and various other representatives to conduct product focus days to achieve referral and funded loan goals. Participated in Chamber of Commerce mixers to grow CU brand with local businesses.

• Complied with CU policies & procedures and followed all required audit and regulatory guidelines; Internal Audit completed in October 2011 with result of Satisfactory with no response required.• Supported sales initiatives through referral efforts and collaborated with sales team to execute and achieve business plans. Coached and trained staff on member solutions techniques, service expectations and compliance guidelines. • Trained and supervised staff for Credit Union wide System Conversion in May 2009. Successfully underwent Branch consolidation and relocation in May 2010