Senior Front Desk Service Agent
Current• Provide personalised and friendly customer service to all guests in person, over the phone and via email.• Manage reservations.• Provide quotes and information about accommodation and available facilities.• Process payments using computer software and point of sale including EFTPOS.• Answer phones and manage inquiries, take messages and direct phone calls.• Use computer software including Microsoft Office Suite & RMS• Accurate processing of cash and balancing in line with company policies• Undertake general administrative duties.• Respond to in house guest queries to ensure their stay is enjoyable.• Work unsupervised and undertake opening and closing procedures as required.• Respond to general maintenance issues and regularly liaise with cleaning and maintenance team members.• Assist the team in any duties as they arise that contribute to providing excellence in service to our guests.