Aghna Touseef Sheikh Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

- Oversee customer-facing operations, ensuring that all interactions are positive, professional, and aligned with company values.- Greet and assist clients and visitors, providing a welcoming atmosphere while efficiently handling inquiries and directing them to appropriate departments.- Manage incoming calls and direct them to the appropriate departments or personnel.- Handle office correspondence, including mail and email management, ensuring timely and accurate communication.- Handle administrative tasks including scheduling appointments, managing office supplies, and organizing incoming/outgoing mail.- Oversee daily operations of the branch, ensuring smooth workflow and adherence to company policies and procedures.- Coordinate with various departments to ensure that client inquiries and issues are resolved quickly and effectively.- Manage branch resources, including inventory control and maintenance of office equipment.- Assist in managing client records, ensuring data accuracy and confidentiality- Handle customer feedback, escalating any complex issues to senior management as needed.

Pakistan

- Build and maintain strong relationships with clients- Manage client expectations and ensure their satisfaction - Provide authentic client services thru various methods - Collaborate with other teams to ensure client needs are met - Monitor and analyze client usage data to identify trends and opportunities for improvement - Develop and implement strategies to improve client retention and reduce churn

Pakistan

- Perform live monitoring and provide trend data to the management.- Participate in all QA meetings, training to be aligned with the team and better understand the updates and processes.- Call and Chat Scoring according to evaluation.- Provides feedback to Agents & team lead.- Conduct feedback and training sessions.- Prepares and analyses internal and external quality reports for management.- Achieve all daily and monthly KPIs.

Karāchi, Sindh, Pakistan

Responsible for training & signing up accounts for new head count and agents. Also assign training decks and SOP's for maintaining chat & email Quality. Furthermore, participated in taking short SOP session's for foodpanda, Karachi.

Karāchi, Sindh, Pakistan

Worked as an intern within the eCommerce department that directly deals with clients related affairs of Services and complaints.

Bachelor Of Arts - Ba

Acca, Accounting And Finance

Intermediate, Business/Commerce, General

Matriculation, Science

Activities and Societies: Volley ball, badminton, running.🥇