Agho Daniel Email & Phone Number

Nigeria

Nigeria

•Manage selling and customer service activities in assigned experienced centre and train sales officers on service delivery procedures, to optimize and exceed exceptional service level delivery, and customer satisfaction. •Analyze sales performance, interpreting trends, and forecasting future sales volumes to maximize profits and for forward planning. • Initiate and manage relationships with internal and external customers. • Ensure resolution of customer queries/complaints and comments received at the experience centres and implement measures aimed at guaranteeing optimal customer satisfaction. • Manage stock levels and make key decisions about stock control by liaising with the distribution function to ensure maintenance of optimal stock levels in assigned experience centre. • Oversee administrative duties in the experience centre, and escalate issues to relevant units/departments where necessary. • Facilitate the provision of after sales support to customers. •Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues. •Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock loss. • Ensure proper maintenance of all equipment and fixtures in assigned experience centre. •Responsible for stock inventory and cash management •Account reconciliation, database build up/data collection. •Responsible for setting objectives for Retail Advisors and providing feedback, administering regular performance reviews. • Build sales by identifying and following through on sales opportunities •Ensure compliance with all health, safety/security, legal and emergency policies and procedures. •Liaise with relevant personnel in facilitating trainings for sales officers in these areas as required. •Provide guidance and manage the performance of subordinates. • Prepare/compile agreed periodic activity and performance reports for the attention of the Manager.

Nigeria

Formulate and ensure the implementation of world class marketing strategies to maximize brand visibility and profitability. Drive New Product Development strategies to achieve a diversified and competitive portfolio of brands to ensure consumer preferences are fully entertained invariably for revenue generation. Create a competitive edge for PZ products in the FCMG industry. Drive the increase in gross margin growth. Plan the annual and 5 year budget plan and coordinate delivery. Manage all elements of the marketing mix Increase market share of PZ products to agreed targets Achieve and deliver overall budgeted profitability by growing and sustaining brandmanagement. Explore and exploit new markets opportunities for PZ brands. Develop, build and maintain business relationships with key partners and departments. Manage team and individual performance through regular reviews, monitoring objectives and ensuring developmental needs are identified and actioned.

•Setting and communicating the value of products and services. •Designing, developing, maintaining, improving, and acquiring products and services that meet consumer needs. •Determining the best ways for customers to locate, obtain,and use the products and services of an organization. Involves moving the product each step from the deign idea to the consumer.•Budgeting for marketing activities, obtaining the necessary funds needed for operations, and providing financial assistance to customers so they can purchase the business products and service.•Obtaining, managing, and using information about what customers want to improve business decision making, performance of marketing activities, and determining what will sell.•Communicating directly with potential customers to determine and satisfy their needs. •Communicating with customers about the product to achieve the desired result--customer demand for and purchase of the product. Includes advertising, personal selling, publicity, and public relations.