Responsible for defining and implementing global digital customer engagement strategies and solutions

OLSS is an established leader in the optical industry with more than 30 years of proven performance as a lab management software system and services provider supporting over 350 optical laboratories and 3,900 retail locations across 50+ countriesResponsible for providing strategic leadership for the company by working with the Board and other management to establish long-range goals, strategies, plans and policies

• Responsible for IT Operations (Project Management, Business Analysis, Quality Assurance, Vendor Management) and delivery of digital customer engagement solutions• Developed and managed digital innovation activities that resulted in a multi-year strategy that delivered a seamless digital customer experience for eye care professionals• Fostered a culture of innovation by leveraging creative problem solving (Breakthrough Thinking, Design Thinking) and user experience techniques (wireframing, rapid prototyping, usability testing)• Orchestrated delivery of digital transformation initiatives through cross-functional product management, user experience (UX) and technical teams

• Led the product management and marketing team in the development and marketing of new healthcare IT digital solutions designed to lower the medical cost of care, reduce healthcare administration cost, and improve the revenue cycle.• Developed and managed corporate-wide digital product strategy and led successful execution of product roadmap initiatives to meet corporate objectives• Drove expansion of new and existing SaaS-based business intelligence solutions into new market opportunities with Healthcare IT, Health Plans (Payers), and Health System companies• Led cross-functional teams across the organization to successfully integrate an acquired Health Plan (Payer) company focused on lowering the medical cost of care• Enriched and maintained a comprehensive content marketing program that leverages industry-based publications, social media, microsites, and more to pull demand through RemitDATA’s distribution channel while further establishing our position as thought leaders in the market• Provided day-to-day oversight and leadership of 35 person agile development team

• Responsible for creation of product strategy for an industry leading healthcare informatics platform and its execution through the product development life cycle• Provided day-to-day oversight and leadership of 40 person agile development team• Accomplished successful product launch and campaigns by orchestrating cross-functional team of Sales, Marketing, Operations, Finance and Legal

• Responsible for creation of product strategy for an industry leading healthcare informatics platform and its execution through the product development life cycle• Provided day-to-day oversight and leadership of 40 person agile development team• Accomplished successful product launch and campaigns by orchestrating cross-functional team of Sales, Marketing, Operations, Finance and Legal

• Led multiple strategic continuous improvement initiatives to enhance critical process inputs, restructure and developing standard operating procedures and close gaps between current and future state technology functionality• Co-developed and delivered company-wide Six Sigma Yellow Belt training program

• Utilizing user-centered design, created product strategy and roadmap for customer portal, single source of all customer applications• Directed marketing strategy to illustrate company’s emerging technology role in the management of healthcare supply chain operations• Led technical sales demonstrations and working session to determine appropriateness of fit of company technologies with health system’s technologies

• Responsible for development of product and marketing strategy to increase customer purchase and utilization of healthcare e-commerce exchange and procurement and data management services• Managed cross-functional group of over 30 employees that consolidated and cleansed hospitals Enterprise Resource Planning (ERP) contract and product masters

Responsible for ensuring data integrity of customer’s ERP contract and product master that included accounting codes (GL), categorization, contracts, products details and pricing

Sourced, acquired, and expanded customer base and relationships by identifying needs and creating customized solutions through an in-depth knowledge of the bank’s products and services

Managed $25M portfolio by developing financial and strategic planning that leveraged services and products that addressed the evolving customer financial needs

Managed $25M portfolio by developing financial and strategic planning that leveraged services and products that addressed the evolving customer financial needs

Responsible for managing the on-time delivery of customer (Adams Golf, Bank of America and Subaru) strategic marketing materials (magazine, newspaper, billboard, bus, kiosk) for print production

Developed and managed annual budget, monitored variances, tracked labor & related expenses, maintained inventory controls and supervised 40 employee food & beverage staff