• Answer incoming calls/emails from cruise travel partners.• Put together guest cruise itineraries leading to a confirmed sale. • Accurately take enquiry details and follow up within agreed time. • Action brochure requests and follow up. • Attend required meeting on a regular basis. • Work towards departmental targets. • Deliver excellent customer service to all cruise travel partners and guest• To efficiently follow up all bookings against company standards to ensure that the conversion business is optimized and the diary integrity is maintained.• To ensure correct charges are in place on all agreements and credit control standards are adhered to.• Process bookings / amendment / cancellation received from Cruise Travel Partners within the day.• Handles incoming call inquiries from Cruise Travel Partners on all related products and packages.• Accommodate special requests and designate such in the system.• Coordinate Transfer request as per package cruise/port/airport/hotel itinerary on a standard basis.

 Managing room inventories to ensure the room availability. Set up and monitor billing arrangements for conference and group attendees as instructed by the group contact as per Travel agent policy. Managing general inventory, room blocks, and individual reservations for maximum revenue of the Hotel Ensuring all billing requirements is met. Guest satisfaction through professional interaction, problem solving and follow through with the guests’ preferences. Supervises and coordinates activities of workers engaged in taking, recording, and canceling reservations in front office of hotel. Sorts reservations received by mail into current (up to 3 days) and future (over 3 days).

 Responsible for the quality management and performance improvement activities to ensure that procedures are being followed. Monitor and confirm the implementation of quality measures and procedures in day-to-day activities. Constantly review, modify and updates the structure and procedures of the quality checking. Assist to maintain and enforce policies and procedures within the section to reduce error rate. Serves as a key participant in meetings especially in helping making important and urgent decisions. Process bookings / amendment / cancellation received from Travel Agent(s) via E-mail, faxes and Internet. Handles incoming call inquiries from Travel Agent(s) on all related products and packages. Accommodate special requests and designate such in the system. To consolidate data statistics for Senior Management evaluation. To undertake special task as and when assigned by Superior. Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to company policies and procedures.

 Conducting reservation inquiry Creating reservation record Determining room rate and availability Maintaining reservation record

• Manage Store Operations, Equipment, Products, People Development Crew Orientation & Training needs.• Build sales and ensure service and product quality (FSC) is in place according to company standards.