Anthony Giammanco Email & Phone Number

Flanders, Nj

• Configured network protocols; NTFS permissions (diagnostic and troubleshooting); provided backup and data storage; performed disk management as well as installing, configuring and maintaining Microsoft Windows 7/10, and Server 2012 R2. Implemented and designed Active Directory; managed and administered group policy configuration, in addition to creating and administering user and group accounts. Reinstall operating systems, installation of memory and other hardware components, set up wireless printers, recovered documents and images on Operating systems, replaced laptop parts, such as keyboard, power button and DC Power Jack.

Whippany, Nj

• Build and maintain enduring customer relationships, resulting in increased sales by being courteous as well as responding and researching customers’ inquiries and requests. Organize and arrange setup pre-order testing for SIP service; improve sales by giving competitive quote to gain additional business; process sale orders in timely and thorough manner, ensuring orders are complete while tracking end-user requirements and equipment with self-generated inventory system.

Whippany, Nj

• Placed orders for dedicated circuits and work them from order processing, circuit delivery, vendor documentation to installation coordination. Analyzed technical data and reports to determine product provisioning requirements in order to establish stocking requirements.

Whippany, Nj

• Worked with carriers and customers to ensure satisfaction of dedicated data and voice services, T1 and up, by identifying customers’ needs and recommending solutions; documented customer interaction with high attention to detail and accuracy; assisted in training new hires.

Hackettstown, Nj

• Pulled structured cable for on-site installation, including but not limited to fire alarms, cameras, access control, and security systems at new construction sites. Installed products efficiently and effectively, ensuring wires ran in a neat and organized process to meet local codes; maintained up-to-date knowledge of equipment as well as product services.

Internetwork Engineering Certificate

Computer Technical Support Certificate