• Generate and analyze performance reports, operational performance tracking metrics and financial KPIs• Work closely with the accounting team to ensure accurate financial reporting and compatibility between performance and accounting records• Contribute to the implementation of suitable solutions for Reporting using technology tools and best practices to improve quality in both input and output data• Prepare internal management reports, compliance reports and other ad-hoc analysis/reports according to management requirements and business needs• Source, clean, process and collate multiple data (internal and external) to proactively monitor and reconcile different datasets and reports• Effectively cooperates and connects with all related departments and business partners

-Gathered data from various sources, including databases, spreadsheets, and external APIs -Conducted exploratory data analysis to identify patterns, trends, and insights -Presented data-driven insights and recommendations to both technical and nontechnical audiences -Worked with project managers to ensure timely delivery of analytical solutions

-Managed inbound requests from corporate customers, providing tailored offers -Conducted thorough analysis to recommend suitable products for customer needs -Executed end-to-end order process (Logistics, Dispatch, Invoicing, Payments) -Managed orders to public sector customers -Provided pre and after-sales customer support

• Handled inbound requests (phone/e-mail) from both retail and corporate customers• Created tailor made offers for corporate accounts• Carefully examined each individual case in order to recommend the most suitable products for the customer needs• Execute every step of the order (Logistics, Dispatch, Invoicing, Payments)• Pre and Aftersales customer support• Handled customer requests for European Partnership Agreement Programs• Top sales performer (based on company's KPIs)

• Handle inbound requests (phone/e-mail) from retail customers• Carefully examine each individual case in order to recommend the most suitable products for the customer needs• Execute every step of the order (Logistics, Dispatch, Invoicing, Payments)• Pre and Aftersales customer support• Participated in the beta testing phase of the Company’s new CRM program• Top sales performer (based on company's KPIs)

• Managed e-shop orders, including data entry, logistics, and customer support

• Office Administration Duties and Responsibilities• Financial Analysis of Department Progress • Setup of the Booking Engine (Flexibook) and Management System (Pylon Hospitality) for the Guest House Abeliona Retreat• Record Store Products of the Department• Data entry at HRMS (Human Resources Master Data Management System) for the HR Department• Familiarity with use of Enterprise resource planning (ERP) System

Teaching Assistant in different academic courses each semester at Mathematics Department-University of Crete (Probability theory I, Foundation of Mathematics, General Mathematics I and II, Algebra, Introduction to Optimization Theory, Introduction to Linear Algebra, Calculus II)