Agilan Thambirajan Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Production support using Oracle and Unix expertise under Investment Banking domain project.Roles and Responsibilities:• Generate User Reports using SQL developer tool by writing complex queries based the Project and Client requirement.• Monitored Jobs using AutoSys tool and troubleshoot failures and issues proactively thereby reducing the Incidents in Production environment.• Used Putty configuration Tool to connect and manage multiple UNIX hosts.• Transferred files using WinSCP from windows machine to Unix machine.• Monitored alerts of various jobs and servers using ITRS Geneos tool.• Raised and prioritized the tickets through Service now and worked According to SLA taking daily health checks to identify application issuesbefore it impacts during business time.• Used Service-Now tool to handle various incidents from the start to till closure. Also created SOP documents about the incident and shared it to the team for future reference. • Followed ITIL process diligently by taking responsibility for attending Incident and Problem tickets.• Manage Incidents and Problems – Triaging, prioritizing, tracking, communicating, and resolving, from beginning to end, the resolution of all incoming support requests.• Have interacted with individuals at all levels Managing stakeholder calls for Critical P1/P2 incidents.• Follow up with clients/users to ensure their technical issues are resolved.

Bachelor Of Engineering - Be, Mechanical Engineering

Higher Secondary Education